Question about Computers & Internet

1 Answer

Problem started with message appearing on printer screen ' unable to connect to network'. If I restarted the computer then it would work and scan was sent to computer. However now this does not work and I am unable to scan anything to computer. Message ' unable to connect to network' appears each time.

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 10,515 Answers

Hi,

Uninstall the printer on the machine to which it is connected and install it
again as a networked device. Next, uninstall it on the machines it isn't
connected to and install it as a networked device there, too. It sounds like
your printer has become screwed up. Also, go to start, run and type
"sfc /scannow" (no quotes) and hit enter. Make sure your XP disk is in the
drive before you do this. It checks all window system files. After doing
that, reboot the machine. It is more likely your printer installation is
screwed but it could also be a windows system file error causing this.


Best Precise Solution - Build new server system

Thanks.

Posted on May 27, 2009

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

How to troubleshoot HP Printer not found during network driver setup issue in Windows Operating system?


Download the full feature software from the HP website or on the software disc and setup your printer for wired or wireless network connection.
There might be one of the following errors if the installer does not detect your printer after setting the connection type.
1.Printer not found
2.Devices not found
3.Unable to find the printer
During the Hp printer network setup, there may be some troubleshooting issues,

Step 1: Reset or restart your computer, HP Officejet printer and the router
1.Disconnect the power cord outlet from the router.



5465_install_1a-ur23imwvkexuk45mistkg3hp-5-0.gif 2.Close all the tabs running on your computer and shut down your computer.
3.Then turn off the HP Officejet 4650 printer.
4.After few minutes reconnect the power cord outlet to the printer and wait till the connected status light blinks to normal.
5.Then turn on the printer and computer.
6.Again install the HP driver and software.

Step 2: Check the status between the printer and the network connection.
Before the setup confirm that your printer is ready.
1.Wireless Network: On the printer, open the wireless network connection settings menu and check whether the wireless signal is turned on.
2.Wired Network: Check that cable is connected to the printer Ethernet port.
Note: The green light should be in steady status and the orange link should blink when the cable is connected and make sure that your HP printer is not connected to a guest or host network.

1.Set the band to 2.4GHz if it is dual band router else the printer cannot connect to the network.
2.Check the network name and status of the connection in the notification bar.
3.If it is a different network then reconnect your network to complete the setup.
4.Move the computer and HP Officejet 4650 printer closer to the router if the signal is weak.
5.Slide the Airplane mode to off if it is on.
6.And again try installing the software and driver.

Step 3: Run the HP Print and Scan Doctor:
1.HP provides a free tool called HP Print and Scan Doctor to resolve the scanning and printing issues.
2.Download the HP print and scan doctor software to resolve all the troubleshooting issues.
3.After the installation on the Welcome screen click start.
4.A new menu box appears on the screen with the printer list. If your printer is not listed then turn on the printer again and connect it.


hpscanprinter-ur23imwvkexuk45mistkg3hp-5-2.png 5.Click the option my product is not listed and then select retry.
6.After that, your printers display and select it.

Step 4: Temporarily disable firewall software.
If the firewall software is installed on the computer that will help you to block the threats that found on your computer.
Use the print and scan doctor to identify and temporarily disable firewall software on your computer.
1.Click network on the print and scan doctor window.
2.A drop down box appears in that select the option troubleshooting firewalls.
3.Click the firewall software to disable it.
4.And install the HP driver and software.
If the HP driver is successfully installed then consult the firewall software support to change the settings as security level, trusted zones. After changing the settings re-enable the firewall software.
If the HP driver is not installed then there is no issue in firewall software and re-enable it.


Step 5: Uninstall and reinstall the HP drivers and software.
1.Disconnect the cable if your HP Officejet 4650 printer is connected to the USB cable.
2.Click programs and features in the search windows.
3.A list of installed programs will be displayed click your printer name and uninstall it.
4.Then follow the on-screen instruction to complete the process and restart your computer and reinstall the software from the official site.

If you still have doubts regarding this setup you can call us @1-800-836-3987 or visit us 123 hp setup oj 4650

Jul 06, 2017 | HP Office Equipment & Supplies

10 Answers

Can print but not scan


Issue The error message 'An error occurred while communicating with scanning device' appears on the computer running Windows XP.This error occurs while using the HP scanning software. If the error message appears on the computer while scanning from a networked product, click here to troubleshoot scanner communication errors for the networked product (c00897542) (in English). This document does not cover the communication error message on networked products. Solution Beforeproceeding with the solutions in this document, use the product to makea copy in order to make sure that the hardware is functioning correctly. Ifthe copy function does not work, this document will not help resolvethe issue. Search the HP Web site for a document covering the errormessage that appears on the computer while copying. Ifthe copy function works, try each of the following solutions in theorder presented. After completing the steps for each solution, test theproduct. If the product still does not work, then proceed to the nextsolution.
NOTE: Someof the following solutions require that the computer be restarted.Consider printing this page or creating a bookmark to it, so that itcan be referenced after restarting the computer. Solution one: Restart the All-in-One and the computer Follow these steps to restart the product and the computer.
NOTE: Make sure that the product is connected directly to an electrical outlet and not through a surge protector or power strip.
  1. Turn the power to the computer off.
  2. Press the power button (c01453128.gif) to turn off the product.
  3. Wait 10 seconds.
  4. Restart the computer.
  5. Press the power button (c01453128.gif) to turn the product back on.
  6. When the computer restarts, try the scan again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Oct 31, 2008 | HP PhotoSmart C4385 All-in-One Printer

2 Answers

HOW TO FIX...PRINTER IS OFFLINE BUT IT IS ON...WE ARE UNABLE TO PRINT.


If you are getting a status message as the printer is offline on your pc,and afterward you can't ready to print the reports.
Steps to Resolve the Printer Offline Issue:
Step 1:
At first, you need to check your network through the HP Scan Doctor which encourages you to discover and fix the printing issues.
Steps To Run the HP Scan Doctor
    •Open the HP Scan Doctor tool by double tapping the symbol.
    •Start- - >Select your printer- - > Fix Printing
    •Then the list of issues displayed on the screen as result.
    •If the tool shows the white checkmarks at that point there is no issue.
    •If the tool shows the white wrench then the issues are found and repaired
    •If the tool shows the yellow shout point then the issues are found however that can't be solved or skipped.
    •If the device shows the red stamp then you have to take after the on-screen guidelines to determine the issues.
    Step 2:
      Set Your Printer as Default Printer
      •Search your gadget on your PC and select your printer and uncheck the Pause Printing and Use Printer Offline

printer offline-5vig2z1inj4jln452vxo5zul-5-0.png
    •If you can capable print implies your printer is online.
    Officejet 4650 keeps going offline then proceeds with following step Step 3:
    Check Whether You Connect With Correct Port
      •Go to printer- - > Printer Properties - >Port
      •For USB association utilize USB or DOT4
      •For Network Connection use WSD, organize, Standard TCP/IP Port Step 4:
      •Update the printer firmware which may resolve your issues

      Step 5:
      •Manually connect the wired or wireless connection
      Step 6:
        •For network connection just you have to add the second printer to your Windows.
        •Select your printer - > Properties - >Add Port - > Standard TCP/IP Port - > Next port
        •Now you can ready to print implies stop the troubleshooting. Still get the same issue mean you need to connect the printer customer support via +1-800-836-3987

Jan 08, 2016 | Office Equipment & Supplies

1 Answer

When I try to scan or print a message comes up telling me to ck power and usb connections. I have unplugged and restarted computer 4 times and still have problem


It could be a communications error message, the printer is not communicating with the computer.

  • Disconnect and then reconnect the USB cable.
  • Disconnect and then reconnect the printer power cable.
  • Restart the computer.
  • Remove and reinstall the printer software

  • If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.
    1. Click Start®Programs or All Programs®Dell Printers®Dell Photo AIO Printer 962®Uninstall Dell Photo AIO Printer 962.

    2. Follow the instructions on the computer screen to remove the printer software.

    3. Restart your computer before installing the software again.

    4. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.

    If the installation screen does not appear:

      1. In Windows XP, click Start®My Computer.

    In Windows 2000, double-click My Computer from your desktop.

      1. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

      2. When the printer software installation screen appears, click Install or Install Now.

      3. Follow the instructions on your screen to complete the installation.

    Communications error message
    The printer is not communicating with the computer.
    Communications error message
    The printer is not communicating with the computer.

    Dec 06, 2010 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Email result EA3227


    IP Scanner operations
    Error Code Cause Remedy
    EAXXXX ImageReceiver was not started.
    Start ImageReceiver.
    The IP address of the recipient
    is not specified correctly in the
    dialog box that appears after
    clicking “Receive Settings”,
    then “Connection Filter”.
    Click “Receive Settings”, then “Connection
    Filter”, specify the correct IP
    address, and then restart ImageReceiver.
    ImageReceiver is not operating
    correctly.
    Restart the computer.
    Re-install IP Scanner.
    Check the TCP/IP settings on the computer.
    The LAN cable is not connected.
    Check that the LAN cable is correctly
    connected.
    The network settings on the
    computer are not specified
    correctly.
    Check the TCP/IP settings on the computer.
    The network load on the recipient’s
    computer is too high.
    Check that large e-mail messages are
    not being received at the recipient’s
    computer and that large files are not
    being downloaded from the Web.
    Too much data is being sent. If a high scanning resolution has been
    specified, reduce the resolution or decrease
    the number of pages scanned
    at one time, and then scan the document
    again.
    Access is blocked by the setting
    specified for the computer’s
    firewall (Windows
    firewall) for the Internet connection.
    Change the setting specified for the
    computer’s firewall (Windows firewall)
    for the Internet connection according
    to the instructions from your network
    administrator.

    Oct 07, 2009 | Konica Minolta bizhub 250 All-In-One Laser...

    1 Answer

    Bizhub 250 error EA3226


    Scanner operations
    Error Code Cause Remedy
    EAXXXX ImageReceiver was not started.
    Start ImageReceiver.
    The IP address2.gif of the recipient
    is not specified correctly in the
    dialog box that appears after
    clicking “Receive Settings”,
    then “Connection Filter”.
    Click “Receive Settings”, then “Connection
    Filter”, specify the correct IP
    address, and then restart ImageReceiver.
    ImageReceiver is not operating
    correctly.
    Restart the computer.
    Re-install IP Scanner.
    Check the TCP/IP2.gif settings on the computer.
    The LAN cable is not connected.
    Check that the LAN cable is correctly
    connected.
    The network settings2.gif on the
    computer are not specified
    correctly.
    Check the TCP/IP settings on the computer.
    The network load on the recipient’s
    computer is too high.
    Check that large e-mail messages are
    not being received at the recipient’s
    computer and that large files are not
    being downloaded from the Web.
    Too much data is being sent. If a high scanning resolution has been
    specified, reduce the resolution or decrease
    the number of pages scanned
    at one time, and then scan the document
    again.
    Access is blocked by the setting
    specified for the computer’s
    firewall (Windows
    firewall) for the Internet connection.
    Change the setting specified for the
    computer’s firewall (Windows firewall)
    for the Internet connection according
    to the instructions from your network
    administrator.

    Jun 24, 2009 | Konica Minolta bizhub 250 All-In-One Laser...

    2 Answers

    Failed Wireless Setup/could not create new port


    Check this link for wireless setup:

    http://downloads.canon.com/MP620/Intro_to_MP620_Setup_Guide.htm

    There are Vista 64 drivers on the CD that came with the printer, but if you want to download, you should download the network drivers if you are installing the printer to work on a wireless local area network (LAN).

    Jun 23, 2009 | Canon PIXMA MP600 all-In-One InkJet...

    3 Answers

    Lexmark 5400 series


    Problem: Lexmark cannot retrieve applications list

    I have the Lexmark X3550 with the WiFi option board installed (makes it same as the model X4550) and get the “cannot retrieve applications list” message on one of the five computers connected to my router (Linlsys WRT54G V8) and using wireless printing and scanning. Just like everyone else with a similar Lexmark WiFi printer/scanner, I can print wireless, but cannot get the wireless scanner to work on one of my PCs.

    The fix, in my case, was to change the Lexmark network name as follows.

    1. Launch Lexmark Imaging Studio.
    2. Right-Click on “View or change network settings”.
    3. Enter a new network name in the first box shown. (This box contained the correct network name for my PC, but another name was needed to make the scanner work. I simply added “-lex” at the end of the current network name.)
    4. Right-Click OK. You should return to the Imaging Studio screen.
    5. Close the Lexmark Imaging Studio window. (The tray icon should remain at the screen lower right.)
    6. On the printer, press the Scan Mode button.
    7. On the printer’s display screen, select the Computer Name that you entered for the new network name. Just use the arrow buttons until the exact name is shown.
    8. Press the Check button. The display screen should show “Downloading Applications List”. Within about 10 seconds the message should change to “ *Scan to Computer ”. Wireless scanning should now work.
    9.. Press the Start Color or Start Black button. “Requesting Scan” will be shown. After a few seconds scanning will start. The process is a bit slow.
    10. After a while you may see an empty small Lexmark window onscreen. Later, the Lexmark Imaging Studio will appear onscreen, then change to show many options and features. An image of the scanned item will appear in a Lexmark window. Save and/or edit the image. Another scan can be done by pressing the printer’s Check button again. Be sure the correct computer name is shown on the printer’s display.

    That’s it. A new computer name was the solution. Your PC and printer may require a restart (power off) after changing the “computer name”.

    Regards, Fbyrd

    Mar 12, 2008 | HP PSC 2210 All-In-One InkJet Printer

    2 Answers

    Scanner Error Message


    Hi,

    I understand that you are unable to scan from computer as well as from the printer front panel.

    The issue that you are experiencing might be with the USB drivers unable to detect the printer.

    However, please follow the below given instructions to resolve the issue.

    Check for the communication between the computer and the printer by following the below given instructions:

    To isolate the issue I suggest you to try scanning from Imaging for Windows which will scan from the all-in-one product using TWAIN software instead of the HP software.


    1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

    2.Click Start then Click Programs then Click Accessories then Click Imaging.

    3.From the Imaging application, click File, and then click Select Device.

    4.Select the HP all-in-one device from the TWAIN source list.

    5.Click File, and then Acquire Image.

    If you are unable to scan from the above steps, then confirms that the issue is with communication.

    Refresh the USB composite drives to resolve the issue.

    1. Right-click My Computer (in Windows XP, click Start first), and then click Properties.
    2. Select the Hardware tab and then click Device Manager.
    3. Click the Plus (+) sign next to Universal Serial Bus Controllers.
    4. Click the USB Composite Device entry to highlight it, and then click Action and then click Uninstall. If a screen appears to confirm the deletion, confirm the deletion.
    5. Disconnect the USB cable to the all-in-one, wait a couple seconds, and then reconnect the cable. This should restart Windows device detection (Plug and Play).
    6. A New Hardware found screen may appear, click Next through all of the screens that appear for the Wizard to install the USB Composite Device. Click Finish once the wizard completes.

    Then try scanning, even if the issue still persists uninstall and reinstall the USB drivers:

    1. Save and close all programs that are currently running.
    2. Click Start, select Shut Down, and choose Restart the computer.
    3. Press the F8 function key, this will display the Windows Startup menu.
    4. Select Safe mode.
    5. After Windows loads in Safe mode, right-click the My Computer icon and select Properties.
    6. Select the Hardware tab and click the Device Manager button.
    7. In the Device Manager Window, double-click the Universal Serial Bus controllers.
    8. Right-click the device listed under Universal Serial Bus controller and select Uninstall.
    9. Click OK to confirm the removal of the device.

    NOTE: Repeat steps 8 and 9 until all the devices under Universal Serial Bus Controller are removed.

    The USB port is now uninstalled.

    Now, restart the system. The system automatically detects and reinstalls the USB port.

    Then try scanning this should resolve the issue.

    If you are unable to scan from software, try running the scan diagnostic utility from the below weblink:

    Here is the web link to download scan diagnostic utility:

    ================

    http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=oj-45265-1ScanDiagnosticUtility_ver_1.5.exe

    ================

    Just copy and paste the entire link into the Internet browser's address bar and press enter.

    Even if the issue still persists uninstall the complete All-in- one software and reinstall it.

    This should resolve the issue.

    Regards,
    Lawrence

    Jan 10, 2008 | HP PSC 500 All-In-One Printer

    1 Answer

    HP Photosmart 2575 scanner / copier


    The most common causes of this issue are 1: you do not have the software installed on your computer (or you need an updated version form the HP web-site) and/or 2: you are connecting to the printer over a network and your firewall is stopping the printer from accessing the HP software on your computer. A little more info would be helpful in diagnosing the problem; What Operating System is your computer running? Is your computer connected to the printer via USB or over a network? Do you have the latest HP software installed? Do you have more than one printer, scanner or all in one device connected to your computer? Has the printer always had this problem or has it worked before?

    Aug 16, 2007 | HP Photosmart 2575 All-In-One InkJet...

    Not finding what you are looking for?
    Computers & Internet Logo

    Related Topics:

    19 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top Computers & Internet Experts

    Doctor PC
    Doctor PC

    Level 3 Expert

    7733 Answers

    kakima

    Level 3 Expert

    102366 Answers

    David Payne
    David Payne

    Level 3 Expert

    14161 Answers

    Are you a Computer and Internet Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides

    Loading...