The glass is dirty on the underneath side and I can't remove the glass to clean underneath. Can you tell me how to remove the glass so I can clean it? The manual tells you how to clean the top side but not the underneath side.
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Re: HP 6110 All-In-One Printer
There should be two screws on the right side of where the glass, take them out, some models you also have to take the screws off of the left side since it is one piece, lift the whole unit With the glass and set aside to clean. ( With power off)
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If you cleaned the scanner glass before the problem began, it sounds like you messed up the homing strip underneath the glass. The scanner is trying and trying to find its home position and it can't. There is no way to disable the scanner to use the other functions. This is the downside to All-in-One machines. If one function (most commonly the scanner) stops working the entire machine won't work. I own a Cartridge World ink refilling store and I always caution people against buying all-in-one machines for this reason. It sounds like you'll need to buy a new printer, unless your printer is magically still under warranty you could call HP and ask what they can do for you. They'll probably just recommend you buy a new machine anyway.
This is a very common problem, and I have only found 1 really popular fix for this problem.
You must get access to the scanner bulb under the glass before the following steps can be taken.
There should be a very reflective mirror like strip underneath the bulb. This mirror like strip fogs up and gets dirty use after use. Take a cotton swab with a little alcohol and carefully wipe the mirror like strip clean.
This should fix the scanner failure problem.
If the problems persist, I would recommend getting a new printer.
Those models are difficult to open, they are all torx screws, all around the outside, screws in the front under the control panel, one screw under the narrow glass on the left. two screws at the back and another 2 on the right.
This kind of problem creating from main dust only in Scanner Assambely so it must remove and make it clean; while you making clean use Soft Cloth to all the Glass to Clean; Do Not Apply Any thing in the Glass try it....
- Remove all the torx-screws - Remove the little glass on the left side - Remove the Control Panel Cover (lifted it a little with a screwdriver and released two latches) - Remove the Control Panel itself (another two latches&move to the left) - The whole top of the 6110 is attached to the bottom with 4 latches. I remove that, turn it around and clean the glass.
Note: The cables between 6110-bottom and control panel/feeding unit are long enough to set those things aside.
Thanks to Silly Girl, I've got my HP6110 working again! Though to be honest, I almost gave up after trying out her suggestion by cleaning the glass and it did not work. I then removed the slider unit from the belt and realized that two of the mirrors were foggy. Again I cleaned them with a swab & windex, hooked them back up and... still the same problem. Luckily, I didn't give up. I took the whole thing apart again and this timecleaned the camera lens with a swab and it finally worked!!!
So with Silly Girl's permission... if I may paraphrase her steps and add a couple to it in case people followed her steps and still did not work.
1. Disconnect the printer from all cables.
2. Remove all the screws that hold the glass panel (you do not need to remove the one screw that's on the left hand side, in the middle).
3. Remove the plastic panel that's over the buttons just by popping it up using a knife or something similar.
4. Extract the keyboard from the inside by unhooking the lock that's on the bottom right of the keyboard (close to the center)and slide the whole board to the left. 5. Then lift the upper unit with the glass panel and place it in the back standing up.
6. You can now reach the inside of the glass and clean it with a window cleaner using a dry clean cloth.
7. While you're at it, push that slider unit to the left and lift it out; the left side of the metal rod is not screwed in.
8. Remove the black slider unit by unhooking the belt from the slider unit and gently pull out the electrical harnest cable (you might want to mark one side with a permanent marker to remember which side when you re-attached the cable).
9. Gently and carefully pop open the cap on the bottom side.
10. Once it's opened, you'll see about 4 mirrors inside and a camera lens. Dip a couple of swabs in windex and GENTLY clean and dry all mirrors and camera lens.
11. Carefully re-install everything by retracing your steps.
12. Reset unit by pressing the # and the 6 keys together while plugging in the power.
If you follow all the 12 steps, I guarantee the problem will be fixed and be just like new. Thanks again Silly Girl for the wonderful tip.