Question about iSonic SNAPBOX DV566 Digital Camera

1 Answer

Camera will not power up when opened.

The camera will not power up, the battery charge is full. If I plug the camera in the AC outlet, when I attempt to open the screen which powers it on it will come on and as soon as I try to open it fully it shuts off. I have tried new batteries, so I know it is not the battery.

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  • lcarter30 Dec 21, 2009

    I bought a new battery, gave it a full charge and it still did the same thing. I tried 2 new batteries and it did the same thing. The problem is whenever I try to open the viewer, which turns on the camera, the camera will come on and then shut off before you can fully open the viewer. Also note that the button to turn the camera on which is under the viewer will not work when the viewer is fully opened and you can't get to that button unless the viewer is fully opened. Do you have any Idea what to do?



    Thanks-a-mul

    LCARTER30@LIVE.COM

  • lcarter30 Dec 21, 2009

    After taking your advice and plugging the camera into my computer for a short time, then switching from the computer to plugging the camera into the AC outlet using the same battery I already had for a short time and after several months of not being able to use this camera, IT IS NOW WORKING PROPERLY.



    Thank yoy so much for your assistance and advice in solving this matter.

    LCARTER30@LIVE.COM

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Actually, it very well might be the battery. Batteries hold only so many re-charges before they become spent (shot, kaput). Try buying a new battery and see if this just doesn't fix your problem. My battery did same thing where it 'fully charged' and then as soon as I unplugged it, the cam had a nano of a second of operation before it seemingly went dead again. Needs a new battery.

Posted on Dec 20, 2009

Testimonial: "After several months of not being able to use this camera, Then taking your advice MY CAMERA IS WORKING FINE NOW THANK YOU SO MUCH."

  • SJ1234 Dec 21, 2009

    I'm just curious if the batteries you've tried are right for the camera as replacement batteries? Did you buy refurbished? Just fishing for ideas... There is a silver button (bottom of the buttons) on the side of the body of the camera, too. Try holding that in for about 15-20 seconds. Have you tried charging the camera via your computer? Will your computer recognize it or let it power on after being on a charge? Mine did the same thing but it works now. I tried different AC adapters...

  • SJ1234 Dec 22, 2009

    Oh, I am so happy it is now working for you! This was my problem as well and I hoped it would work for you. Best wishes that no future issues return! My pleasure to help out!

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Please make sure that the Battery in the Camera is fully charged.
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Hi,

Please make sure that the Battery in the Camera is fully charged.
Please check if the issue is with the battery charger. Make sure that the Charge Lamp in the Battery Charger is lit when connected to the Wall outlet.
You can try recharging the battery pack for almost 6 hours as initial charging.
If you've another battery pack, try using the same to check if the issue is with the Camera or with the battery.
You can also try turning on the Camera by connecting the optional ACL-S5K AC Adapter. This Adapter can be used for turning on the Camera, it cannot be used to charge the battery pack. For charging the battery in the Camera, the supplied battery charged needs to be used.
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Follow this procedure to troubleshoot if the power will not turn on.

Ensure you are using fresh or fully charged batteries. Check if the battery using is NPBG1 (supplied)
  1. IMPORTANT: Batteries discharge more quickly when used in cold weather conditions.
  2. Attempt to turn on the camera.
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  7. Attempt to turn on the camera.
  8. Try power resetting the Camera. (Remove the batteries from the Camera and then press and hold the POWER BUTTON of the Camera for 15 seconds and then reinsert the battery after 1 minute and check if the Camera works normally.)
The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required. If you're located in the U.S, online repair request can be created for getting the unit serviced at the Factory service center by clicking the link below: https://eservice.sony.com or else by selecting your country from Sony Global webpage.

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  7. Attempt to turn on the camera.
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Your charger is probibly the problem i had a friend of mine that had the same problem but different camera i told him to get a new charger he did and it worked so yoyu do the same goodluck:) please rate this solution...

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