5 Answers

Problem with "M-Audio 49e keystation"


Recently I have bought a new midi controller "M-Audio 49e keystation" .I have follow steps by steps in  installing  the keyboard driver software that comes with it onto my PC, with window XP platform(this product is both mac and window compatible).I managed to turn on the power of the keyboard with lights on but not sure why nothing happen when I press the key on the keyboard itself. I am sure my PC is able to detect the device during installation as there's a icon on my right bottom corner which says "new hardwarefound - keystation 49e " .And it even indicate that" new hardware is ready in use". I have also select the "audio and sound device" in control panel to select the MIDI music playback as "keystation 49e" . After the steps , I go direct to control panel again ,select system=>hardware=>device manager=>unversial serial bus controller. Due to there's too many USB device , I open one by one to choose the correct USB, then I found the USB with "keystation 49e " indicated , then I choose  update the driver accordingly. I restart my pc once again, but there's still no sound on the keyboard. Im so disappointed as it doesn't seem to be "plug and play" type. What the product indicated needs more work to be done , I guess. I have also try other midi forums to post my question on it, but no reply yet.But I do know there's couple of people  out there who are using this 49e keyboards(most of them using window platform) are encountering the same problem as me. Pls try to help us .Thanks !

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  • 4 more comments 
  • juanjuan Nov 24, 2007

    Hi there, I have a radium 49 midi keyboard, I managed to install it and use it for a while, but suddenly it dissapeared completely, the computer does no recognise it at all. I tryed to reintall it but nothing happens

    I wonder if it mught be the same problem, so I would appreciate if you could tell me how to get rid of the windows drivers that seem to be forced on top of the m-audio ones

    Thanks a lot

  • sobek7881 Dec 01, 2007

    I've been having the same problem with a friends computer/keystation. In trying to fix it I hooked it up via midi to a hardware synth(no pc involved) and I still only get midi signals from the bend wheel. no key data is being recieved by the synth(access virus classic) I've checked all available midi settings on both devices. nothing...

  • PCTONY Dec 30, 2007

    I recieved one for x-mas, have went through EVERY process to make it work on my pc ...and NOTHING!! I am very frustrated looking for an answer. I too have followed every lead (re-installs, customer support) updated drivers. If anyone can help PLEASE!!

  • gabester666 Oct 18, 2008

    Identical problem.

  • Untzstdyme Feb 03, 2009

    I have worked for 3 days stright trying to get this thing to work just like the rest of you . I even downloaded a bunch of extra software upgrades to see if any of them worked and nothing . I emailed the co. Noe answer . The last straw was spending over an hour on hold being told I SHOULD BE PATENT !!!!!!!!
    Tomorrow its going back to Guitar center since they no nothing about the junk they sell either

  • Anonymous May 02, 2009

    I have an axiom 49 and i can't get all my keys to work at the same time.There seperated in sections . Does anyone have a solution for this problem.



5 Answers

I'm using a Mac and experiencing all the same problems. I no longer think it's the's gotta be the keyboard. :(

Posted on Sep 03, 2008


I'm no expert here, but once you have everything installed and you configure your music software to point to the Radium, go ahead and log out of the software program (Cubase, Reason, Ableton, etc...) and turn the midi controller off. I believe the next step would be to turn the midi controller on before your music production software. With my gear, the controller is not recognized if it's turned on after the software. I hope this makes sense and works...

Posted on Aug 27, 2008


MAC SUCKS. All there stuff sucks, buy a similar PC version.

Posted on Aug 16, 2008

The 49e has been a real pain--especially if you have previously used another M-audio controller on the same machine. I just spent 3 hours to get mine working on XP (with a Creative sound card). In summary--for my machine--Windows XP kept putting the old WDM driver back (vintage 2001), even though I installed the M-Audio. I had to finally use the 'Add New Hardware Wizard' and force it to install the non-certified M-Audio drivers that were supposedly installed when running the M-Audio installer. (Skip internet search, and browse to M-Audio folder in Program files, it will eventually find them.) There are two M-Audio USB drivers that need to be 'forced' via New Hardware Wizard. But Windows thinks its drivers are a better match and even though 'device is working properly' it doesn't get recognized in your software. After I go rid of the WDM drivers and replaced them with the 2 USB ones from M-Audio, my DAW finally recognized the keyboard. I even went through regedit to clean up all the M-Audio stuff so I could get a fresh install. I don't know if this makes enough sense, but good luck.

Posted on Oct 24, 2007

Buy a Mac, Then you won't have that problem.

Posted on Oct 21, 2007

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