Question about Microsoft Zune JS8-00001 Digital Media Player

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My 30gig zune is froze and unresponsive. Please help

I have the 30gig Zune. I kept having big problems with it. It Ususally cleared itself up, but one day it just kept freezing so I turned it off and back on. When I turned it back on it became frozen of the please wait screen 3. It will not let be turn it back off. It does not respond to any buttons at all. I need help.

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There is a "lock" button on the top on the left side make sure this switch is turned to off.
Try one or more of these solutions to resolve this problem:

  • The Zune may be locked. Move the hold switch to the unlocked position. It may help to move the switch back and forth. Then press the play/pause button for a second.
  • The battery may be drained.try recharging it
  • To reset your Zune, press and hold the back button while pressing up on the Zune pad. Resetting turns Zune off and on again.

Posted on May 27, 2009

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Posted on Jan 02, 2017

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