I have only had the phone since October - Verizon said that I would have to file it on insurance and pay $50.00 deductible - can the top part of the phone be replaced? If I got an old LG VX8350 phone could I just exchange the top on one for the top on my broken one? I have the exact same situation and I just came home from the Verizon store - "they are aware that this is an issue but since this is out of the one-year warranty, all they can do is for me is to recommend me to upgrade, pay the $30 fee for upgrading too soon, and pay for a phone for $150 ($50 rebate will be be returned) or I can pay $50 to get a refurbished exact same phone. Why on earth would I want another phone that is defected - because if this is an "issue" you know in time, this will happen yet again? Verizon was UNWILLING to help. I said well maybe I will need to take my business elsewhere - they could have cared less. So buyers beware - do not purchase an LG phone or sign up with Verizon. Neither one will stand by their products.
I had the same problem with my VX8350 and when I called customer service they told me the same thing, but then I took the phone to a Verizon company owned store and they replaced the phone for free as it was a know problem with this model.
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Here is the response that I got from Verizon customer service today via e-mail. I, too, have the broken hinge on a new LG VX8350:
"According to our records a limited number of LG VX8350 devices may
exhibit a cracked hinge or stress cracks on the front housing from
normal operation. LG determined hinge / stress cracking is due to a
production issue with the hinge. LG has implemented corrective action
to resolve issue in future production and devices repaired by LG."
They are replacing the phone with a certified LG. All in all, I am very pleased with their commitment to customer service. I would suggest contacting Verizon directly and letting them know that you are aware of the hinge problems.
You need to march right back to Verizon and demand a new phone. If you do a search on the internet, there are multitudes of people with the exact same broken hinge problem. This is a design defect and should be replaced no questions asked. Verizon knows about this problem. I had my phone less than 6 months when my right hinge just broke...no dropping or other damage. I went in and they replaced it free of charge - because they knew about the problem. That was just a month ago and my right hinge broke again today...one month later. I am going to demand a new phone or they will be facing a class action law suit. Who ever told you this had to be filed with insurance and that you have to pay $50 did not know what they were talking about. Do what I am going to do and print off all of the complaints and present them to Verizon.
there should be an enable usb mode on the phone itself if not then you can use a program called bitpim which is an excelent program for syncing almost any and every phone with your pc via usb and will automaticly detect the driver required and offers help on how to connect each phone, the site to download it is: http://www.bitpim.org/
it is third party software so completely free to download and feel free to scan with any anti-virus and/or anti-spyware it is 100% clean
I'm holding my VX8350 right now, its a new one since I dropped (at least 20 sum times) my first one and broke the right hinge too. And unfortunately this phone does not have a sim card. If you end up getting this phone then I'd HIGHLY recommend getting the rubberized case. It makes holding onto it much easier!