Posted on May 27, 2009

Hinge broke on LG VX8350 Phone

I have only had the phone since October - Verizon said that I would have to file it on insurance and pay $50.00 deductible - can the top part of the phone be replaced? If I got an old LG VX8350 phone could I just exchange the top on one for the top on my broken one? I have the exact same situation and I just came home from the Verizon store - "they are aware that this is an issue but since this is out of the one-year warranty, all they can do is for me is to recommend me to upgrade, pay the $30 fee for upgrading too soon, and pay for a phone for $150 ($50 rebate will be be returned) or I can pay $50 to get a refurbished exact same phone. Why on earth would I want another phone that is defected - because if this is an "issue" you know in time, this will happen yet again? Verizon was UNWILLING to help. I said well maybe I will need to take my business elsewhere - they could have cared less. So buyers beware - do not purchase an LG phone or sign up with Verizon. Neither one will stand by their products.

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Anonymous

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Posted on Jun 21, 2009

Anonymous

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Joined: Jun 21, 2009

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I had the same problem with my VX8350 and when I called customer service they told me the same thing, but then I took the phone to a Verizon company owned store and they replaced the phone for free as it was a know problem with this model.

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