Top of page prints OK. Bottom blank

verify your paper setting is set to inch and not metric
otherwise known as a4 vs letter

MAYBE LASERUNIT PRBLM

The fax machine that is sending you the fax may be also sending a confirmation page that is not needed or compatible with your machine.

I have an older machine that prints a confirmation page after each fax. People on the other end sometimes receive a blank page after each fax that I send them while my machine prints a mostly blank page with only a single line of text at the top with the date and time.

Ask if the ones sending are sending legal size, it may be using 2 sheets to get all from a legal size document.

do a quick check on 2 things.
- Copy a document(put a printed page on document feeder and press Copy button) , has the Copy come ok? if copy is also blank that means toner/ink problem, needs to be replaced.

- check with your Fax receive Print settings. is any setting of econo mode/ contrast/brightness Off the track? If found any of such issue then Reset it or put it on average (middle).

Hope this will put your Brother on the track

This document explains the different results obtained when using or not using the Automatic Reduction (or Auto Reduction) Feature. The following issues usually result when the Automatic Reduction feature is not set correctly:

• Faxes printing too small
• Faxes printing on more than one page
• A blank page ejecting between each printed fax page

This feature can be turned ON (the default) or OFF from the Advanced Fax Features menu. The two main purposes of the Auto Reduction feature

• Fits a received fax page onto the paper size loaded in the paper tray and selected in the paper size setting of the Basic Fax Setup. For example; if letter size paper is loaded in the paper tray and selected in the fax settings and a legal size document is received, each page will be reduced and printed on one letter sized paper.
• Allows the addition of the fax header margin at the top of every printed fax without extending the fax onto another page. The fax header is printed at the top of every fax received with identifying information about the fax sender. Since this increases the overall page length, the page must be reduced to fit onto one page. Auto reduction slightly shrinks the fax as it is received so the entire page will print on one piece of paper even though a top margin is allowed for the fax header.

I need more information. If you make 20 copies do you still notice the problem or only when you receive a fax. What is your copy count (press life 1). Does it jam or make noises. At first glance I would say phone line problem. .

If you have already try another image unit, you should try to make a copy or print a report. If the prints came out ok, the problem could be the telephone line. GOOD LUCK.

When you say all other printing processes are ok, I am assuming you can make copies and print from the computer. If so...then are the blank faxes coming from several different fax machines or are they coming from one particular fax machine. If one particular fax machine, then the problem is probably on their end. I need to go backwards a second....when you receive a fax does the machine spit out a blank page or no paper is fed at all..it just receives the fax? Is the machine programmed to just receive faxes to memory to be printed out later? It doesn't make sense for it to print or copy but not to print a fax. If problem persist try a different fax modem.

If the printer works ok on another PC, it seems quite clear that the problem is definately software (Driver) related. If you haven't done so already, I recommend adding the printer through the Printer\Faxes Add Printer Wizard and pointing it to take the drivers off the install CD (if you have one) rather than installing the printer from the CD Autorun. Just make sure that you've deleted the printer completely from Printers\Faxes and rebooted before each install attempt.

I hope this helps!

Cheers,

Matt Coyote