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Top of page prints OK. Bottom blank

When faxes are received some are printed with part of the page blank. This happens intermittently.

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My first guess would be phone line problem. Print out an activity report (if you don't have a users manual you can download it at www.brother-usa.com ) and check to see if you have had any communication errors. If you notice no errors then make 50 test copies. If your test copies look good then I would lean towards a phone line problem. if they come out like you have described then I would start with your toner and drum first, second laser and third main board.

Posted on May 29, 2009

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WHY DO I GET A BLANK PAGE AFTER EACH FAX?


The fax machine that is sending you the fax may be also sending a confirmation page that is not needed or compatible with your machine.

I have an older machine that prints a confirmation page after each fax. People on the other end sometimes receive a blank page after each fax that I send them while my machine prints a mostly blank page with only a single line of text at the top with the date and time.

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do a quick check on 2 things.
- Copy a document(put a printed page on document feeder and press Copy button) , has the Copy come ok? if copy is also blank that means toner/ink problem, needs to be replaced.

- check with your Fax receive Print settings. is any setting of econo mode/ contrast/brightness Off the track? If found any of such issue then Reset it or put it on average (middle).

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This document explains the different results obtained when using or not using the Automatic Reduction (or Auto Reduction) Feature. The following issues usually result when the Automatic Reduction feature is not set correctly:
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This feature can be turned ON (the default) or OFF from the Advanced Fax Features menu. The two main purposes of the Auto Reduction feature
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I need more information. If you make 20 copies do you still notice the problem or only when you receive a fax. What is your copy count (press life 1). Does it jam or make noises. At first glance I would say phone line problem. .

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If you have already try another image unit, you should try to make a copy or print a report. If the prints came out ok, the problem could be the telephone line. GOOD LUCK.

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When you say all other printing processes are ok, I am assuming you can make copies and print from the computer. If so...then are the blank faxes coming from several different fax machines or are they coming from one particular fax machine. If one particular fax machine, then the problem is probably on their end. I need to go backwards a second....when you receive a fax does the machine spit out a blank page or no paper is fed at all..it just receives the fax? Is the machine programmed to just receive faxes to memory to be printed out later? It doesn't make sense for it to print or copy but not to print a fax. If problem persist try a different fax modem.

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If the printer works ok on another PC, it seems quite clear that the problem is definately software (Driver) related. If you haven't done so already, I recommend adding the printer through the Printer\Faxes Add Printer Wizard and pointing it to take the drivers off the install CD (if you have one) rather than installing the printer from the CD Autorun. Just make sure that you've deleted the printer completely from Printers\Faxes and rebooted before each install attempt.

I hope this helps!

Cheers,

Matt Coyote

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