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Make sure the printer is not connected to your PC.
Disconnect it, if it is connected.
Go to the link to download MFC-7820N driver.
Select your operating system and language and download the
Double click the downloaded file to extract
Open the folder extracted in Step 3 and go to the "Setup"
Double click the "Setup.exe" file while holding down the
Shift key on the keyboard. This will start the installation. Follow the
instructions on screen to complete the installation.
Connect the printer to your IBM laptop via USB or parallel
cable that came with the printer. The MFC-7820N comes with both the USB and
parallel interfaces. You can use either one to connect to the
You need to clean the scanner glass. Also known as the strip glass. It is a 1 inch wide strip of glass that runs from the front to the back. Your documents pass over this glass when they are scanned. Some of the wax crayon probably smeared off onto the glass and now when you scan the scanner sees these marks as stationary and thus records them as solid lines. Just look into the scanner section where your documents are fed in or depending on model, some are just to the left of the large original glass.
Good Luck and thank you for using Fixya.
Look to the left side of the flatbed glass for a thin strip of glass by itself. When you scan from the glass, the document stays put and the sensor moves across the document. When you scan from the feeder, the sensor stays in that glass strip and the document moves across the sensor. See what I mean? I would check the small feeder glass for dirt or scratches from staples or other flotsam. Also not a bad idea to blow out the feeder path with some compressed air to ensure the documents is handled smoothly. Hope this helps!
number one! have you installed the cd that came with the machine? you probaly did not install paperport which is the scanning program, may be you do not have the usb cable hooked up between the printer and the cpu?????????good luck ! brother sr tech