Question about SanDisk Sansa e270 MP3 Player

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Screen is off. It's frozen.

I turned on my Sansa e270 and the screen isn't working. My blue wheel lights up and stays that way but I can't turn it off or do anything. I tried to let it run out of battery and then turn it back on. Same thing happened. I tried charging it then turning it on. Same thing. I also held down the power button for a long period of time. Same thing. What do I do? I feel like I just wasted 50 dollars. I only had it for a month. Please help.

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  • 61 Answers

Holding the power button for 20 seconds should reset it.  Otherwise, there are many solutions on the support page here.

Posted on May 27, 2009

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Look at the solution I posted here. It may help you...

http://www.fixya.com/support/t2748490-e270_6gb_not_working

Posted on Aug 17, 2009

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1 Answer

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I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..I think the reason you are getting that screen is because you have formatted it under my computer...next time you want to format it use the windows media player instead.
Please follow the link below to get the firmware
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The number for sandisk is 1-866-726-3475
Please rate accordingly
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I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
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Nov 19, 2007 | SanDisk Sansa e270 MP3 Player

1 Answer

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1 Answer

Sansa Sandisk E270 - Refreash Database


I found that the unit needs to be turned on first then plug it into your usb port.

Dec 20, 2006 | SanDisk Sansa e270 MP3 Player

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