Question about Kenmore 44102 Front Load Washer

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Frontloader door keeps breaking

My kenmore Elite he4t is throwing the clothes so hard against the door that it is breaking the lock mid cycle. I had the lock replaced in Nov and it broke again 2 weeks ago. They paid for the 2nd lock and offered a 1 year warranty which i purchased because I know there is something wrong with the washer even though repairman says its running fine. I put in towels (not even a full load) and I happened to by the washer when it started to spin. It was throwing the clothes and inner drum against the door so hard there were sparks inside the washer! I paused it and took 2 towels soaking wet out and washed them seperate. When this washer spins it is so loud it sounds like it will break any minute.I feel like I have to do tiny loads and I bought this washer so I could do large loads for my 5 kids. It also rips clothes (small cuts) on occasion. I want to call for repair before the lock breaks again so I am not without a washer again but they say its fine but repairman is running empty test cycles. Any suggestions?

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Call your retailer directly to make you whole.
Video tape the events and send an email to Kenmore.

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Posted on Sep 10, 2010

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Posted on Jan 02, 2017

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