Question about Whirlpool 25.6 cu. ft. Side-by-Side Refrigerator with In-Door-Ice Dispensing System

1 Answer

Water dispenser not working, keeps shutting off.

Water shuts off. Technician advice was to keep vent open in the fridge so water won't freeze. Done that and dispenser still shuts off.

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  • Fina Hemmasi May 27, 2009

    Can't close the vent. Actually, tech advice was to arrange items in fridge so as not to completely block the vent area to allow air circulation so water won't freeze. This was done and it only worked temporarily. It is working again today.

    I'll run a gallon out of the water dispenser (as suggested by farfield) to see how long it will freeze again.

    This fridge is not even a year old. I have called Whirlpool 2X re: this problem but they can not come for service right away. By the time they come, the dispenser is working again. I was told that they can not do anything if it is working when they get to the house.

    I'm just curious if this is a common occurrence on this type of refrigerators. This is my first one w/ a water dispenser.

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Often if you experience a freeze up it will take less time to refreeze because the tubing never got clear during the defrost originally. Try the defrost again and this time run at least a gallon of water through the water dispenser.

And although you say keep the vent open I have to offer the opposite solution close the vent. Too much cold air from the freezer is getting into the bottom of the fridge. closing the vent should allow the temp to rise. Assuming yours is a manual vent. If it is thermostatically controlled the controls may be at fault or the vent door may be warped or blocked open by ice.

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Posted on May 27, 2009

  • 1 more comment 
  • Farley Redfield
    Farley Redfield May 27, 2009

    I suggest you try a slightly warmer setting on the freezer maybe 4 to 6 degrees warmer. See if that takes care of it without causing thawing. If it is too warm I suggest your freezer control is probably bad or the board if it is electronic is not responding as quickly as it should.

  • Farley Redfield
    Farley Redfield May 27, 2009

    Also when you did as the tech suggested did the air flow from the freezer decrease or increase?

  • Farley Redfield
    Farley Redfield Jun 02, 2009

    As far as I know this is not uncommon - freeze-up on ther water, but in this reguard; this problem is a result of some other part being defective. IE the vent ont closing, a temp control not shutting off the compressor or the inside fan running on when it should be off...

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