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Frig is not getting cold at all and the freezer is not freezing Thanks

The freezer is not freezing but kind of cold like the frig should and the frig part is not getting cold at all. Thanks

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  • jenkins11tar May 27, 2009

    Yes there is ice on the back wall just a little and Model # is msd2757AE

  • jenkins11tar May 27, 2009

    Its frosty and no ice on bottom. The back is all frosty


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Hi, I can help you. What brand & model# is this? Is there any frost built up on the inside rear freezer wall

Posted on May 27, 2009

  • Victor
    Victor May 27, 2009

    Ok, If it is ice and not frosty, the drain has plugged inside the freezer and possibly plugged the air vents.
    You will need to rremove the rear cover inside the freezer and get the drain unplugged. Are you seeing ice under the botton drawer in the freezer?

  • Victor
    Victor May 27, 2009

    What you need to do is test the defrost hearter and bi-metal switch first. DO you have a voltage/ohms meter?
    Remove the lower half of the rear panel and start melting some of the frost (hair dryer works great.)
    locate the defrost heater (black in color) and find the plug in harness. Check continuity on the element to see if it is open. If it tests open, replace the element.
    Now locate the bi-metal switch that is attached to the evaporator tubing. Again, if it shows open, replace the bi-metal switch. Note: this is the most likely problem.
    If both the bi-metal and element test ok, the only part left change is the defrost timer board located in the control panel in the fresh food side.
    I know this is a lot of info so, if you need clarification on anything, PLEASE ask.


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