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My Whirlpool fridge, a smaller model (24" wide, 22" deep, 61" high) was bought in late 2005. It has been moved a couple of times. It is now in a basement but plugged into 3-pronged outlet. It had to be moved across the room and an appliance extension cord used because its own cord wouldn't reach the outlet. But the problem has been and still is since it's been here that the bottom part doesn't keep the food cold at all, and the freezer does make ice cubes but the ice cream is soft and the frozen vegetables are barely frozen, and other things that should be hard (frozen) are not. Is this a major problem? We have tried adjusting the temperature, putting it almost to maximum in the freezer (which seems to help) but the bottom part, which we also turned practically to maximum hasn't changed at all.

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If the freezer was tipped on its side to move, and you plugged it in before waiting for the refrigerant to settle - your compressor may have been saturated by refrigerant.
Normally - 12 hours is recommended for refrigerant to settle in the compressor after moving a refrigerator.
The only way to repair is to have the system flushed - cleaned - and refilled - however it may be cheaper to buy a new basic unit.
The labor, refrigerant and cleaning will run approximately $200.

Another thing to check is the evaporator fan. It moves the air around in the freezer for an even freeze. It is a coil and fan hidden behind a panel in the freezer. Since the ice stays frozen... i would suggest searching for the evap. coil and making sure it is not (1) frozen up, or (2) fan not working.

If you use the "Continue with this expert" option and reply with the model # of the unit - I can help you further with parts ordering and additional troubleshooting.

Thanks for using FixYa!!

Posted on May 27, 2009


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