If the compressor is too hot to keep your hand on top it may be the=> 216649315_Relay-and-Overload-Kit
5304464438 Run Capacitor
Let me know if the compressor is hot and we will know the compressor is trying to start but cannot. Replacing these parts will possibly solve the problem of your freezer being on but not freezing everything, We need to make sure the compressor is running, Thanks Sea Breeze
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