Question about Datacard Group ImageCard Platinum Printer

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DataCard printer ribbon breaks

I have a DataCard Platinum Series ID card printer. It will print first card ok, then upon printing the 2nd card, the printer ribbon is breaks. You can reload ribbon and it will print the first card ok, the it breaks with the second card again. The process repeats over and over!

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  • 39 Answers

First, what color is it breaking on? Yellow, Magenta, Cyan, Black, Topcoat?

Next, I would do is clean all the rollers in the printer with isoprophyl alcohol (99% if you can find it, 91% is ok, 75% is you're in a bind). This is a common problem

Then, load the Printer Diagnostics from your print driver CD. In diagnostics, you can set the BASE POWER for YMC, K or Topcoat. The base power is totally different from intensity. As the printhead gets old, you may need to back off the intensity to keep the ribbon from breaking.

Lastly, take a look at the ribbon:
Is the image placed in the same spot of the ribbon on each panel or does it move (creep) higher or lower? This creeping action is caused by many things and would be best to be serviced by a technician.

Finally, printhead replacement. About $695 MSRP

Posted on Aug 19, 2009

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