Question about Whirlpool 25.6 cu. ft. Side-by-Side Refrigerator with In-Door-Ice Dispensing System

1 Answer

Both Fridge and Freezer quit working properly at the same time.

I have a Whirlpool Refidgerator/Freezer. The were bought neww 3 years ago. Friday I got in the Freezer and my icecream was soft, I assumed the door was not closed tight ( I have kids. I made sure the door was closed and went to bed. Saturday the fridge was still working fine, icecream still soft. Sunday both fridge and freezer not working. The food is hot. There is a motor running, I pulled it out and cleaned everything real good, and turned temp to the coldest on both. What should I do?

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  • bethturner_7 May 27, 2009

    The Model for my fridge is ED5VHGXMQ10.

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  • Whirlpool Master
  • 4,654 Answers

I will need the model number as shown in photo below where the locations are most likely to be. While I am waiting I am going to go over some models like yours to see what may possibly be wrong.

http://servicepartstec.blogspot.com/Both Fridge and Freezer quit working properly at t - e6dabfb.gif

Posted on May 26, 2009

  • John Tripp
    John Tripp May 27, 2009

    Your refrigerator has something called an Adaptive defrost board inside the fresh food compartment behind the the controls. This may be defective and caused the refrigerator not to cool or defrost. The part number is 4388932 you will need to unplug the refrigerator and examine this part. At this point I think that the refrigerator will not function properly until the part is replaced. I have been wrong before so while the refrigerator is unplugged I want you to also remove the back panel to the freezer compartment and tell me if everything looks normal. You said that the refrigerator runs. Does the compressor and fans run also? Place the model number that you sent in the model search feature at the link I provided above. This takes you to your refrigerator and break down of its parts. Do get a good look at the Adaptive Defrost Board. Let me know what you see and answer the questions I asked, we will find out what is going on, Sea Breeze

  • John Tripp
    John Tripp May 27, 2009

    Thank You for your vote!

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