Question about Dell 3100cn Laser Printer

1 Answer

I have fading on the right hand side. Printer Dell 3100CN

Called Dell to try to fix problem, they said it was drum. I changed drum, twice, still have fading. Called Dell again, they said it was the power source, not enough power, so we gave it it's own outlet. Still had fading. Then they said it could be something blocking the laser. I said it didn't look like anything was wrong there either. They said buy a new printer. I researched online for possible solutions. Plenty of people have the same problem but no answer. It has nothing to do with colors printing and black not, or blue has nothing to do with streaking at all. On every sheet it prints an inch is missing on the right hand side. How do I fix the fading? I have the same/similar problem. The right side has a faded black print. When printing in color, it is fine. EXCEPT when printing color, I sometimes get a clump of black on the paper on the bottom right corner. Dell told me to replace the "black ink distributer". I have not yet done so - debating on a new printer even though I just replaced the drum.

Posted by on

  • marinenco200
    marinenco200 Jan 29, 2013

    I am having the same problem with my Samsung CLX-3185. Samsung said because it is only happening in black, it must be the transfer roller. I hope this helps!

  • Anonymous Mar 18, 2014

    Printing from Windows 8.1 OS


1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert that hasĀ over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 7 Answers

Dell printers are junk. But you have put a lot of money into this thing. Check the alignment of the black drum, could be that something is keeping if off track a little bit.

Posted on May 26, 2009

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Why does my toner fade on the right side of a copy

It is possible that your printer just needs to be cleaned. The following url provides instructions on how to clean your printer.

Sep 15, 2010 | Dell 3100cn Laser Printer

1 Answer

Our Dell 3100CN printer blocks out a 1/2" wide line (all colors) print area on the right side. We replaced the printer drum unit and that didn't fix the problem. It was printing fine until we replaced the...

Try the cleaning rod. visit:
for images (under replacing the "cleaning rod pad") for where to find the cleaning rod. You likely don't need to replace the pad, just use the rod (pull out and push in 10X) and try to print again.


Oct 22, 2009 | Dell 3100cn Laser Printer

1 Answer

I have fading on the right hand side. Printer Dell 3100CN

faulty fuser wire! buy a brother or even an HP never buy a Dell anything

Jun 20, 2009 | Dell 3100cn Laser Printer

1 Answer

I have fading on the right hand side. Printer Dell 3100CN

Hello buyerfs,

Well I got good news and bad news for you. The good news first, this problem is common and is fixable. It has to do with aligning the page sensors and the DRUM. Now for the bad news, remember what you said DELL told you? "They said buy a new printer" guess what, they were not kidding, the work involved with adjusting the sensors and the DRUM, will cost you the price of the printer alone in labor. It is a tedious job and requires adjusting three systems in unison. I hate to tell you this but, DELL was correct, but if you don't think so, try to shop around for a repair shop to work on the problem, but first get an estimate.

I hope this helps.

Thank you,


Mar 11, 2009 | Dell 3100cn Laser Printer

1 Answer

Print missing on right side of page

Drum, fuser and power supply can contribute to this issue. check if you have the printer connected to a surge protector or a UPS. Laser printers are picky about surge protectors especially if they are not designed to handle the voltage.

try connecting directly to the wall the issue should get progressively better.

if you can rub the images off the paper then it's the fuser.

Feb 16, 2009 | Dell 3100cn Laser Printer

1 Answer

No printing on right side, I replaced the imaging drum but that did not solve the problem.

u hav to check the drum and adjust its position,u also check the position of the tray in the printer.

Aug 20, 2008 | Dell 3100cn Laser Printer

1 Answer

3100cn: not printing .25in strip about .75in from right edge.

This printer problem is usually fixed by one of the following two solutions.

1) The Cyan cartridge is not seated 100% correctly. If the locking handle is not seated correctly, the printhead is obstructed from properly developing the the black developer at the extream right hand side. When reseated, the light can then see past the handle and place the image properly.

2) The printhead is dirty ( usually toner dust) and needs to be cleaned. To clean the printhead, open the front cover, pull back on the blue handle on the right hand side. This opens the cover to the cleaning wand on the right hand side of the printer. Gently pull the cleaning wand ALL the way out, and then slide back in ALL the way. Do NOT just move the wand back and forth. this will just push the debris around. The wand is designed to move across the printhead in only one direction. When you pull it out to its full extent, it is lifted up so that when you push it back, it is actually above the glass, not on it. When it reaches its full inward position, it drops back down to go over the glass again from left to right.

Make sure that you change this cleaning pad each time you change the imaging unit ( a new pad is included with the new drum).

Important note: If cleaning the printhead works, but then the print fades out again after a short period of usage, a more serious problem exist in which one of the photo developers is leaking. This is not a user replaceable part. The color of the defective developer would correspond to the color of the cleaning pad after cleaning.

Nov 13, 2007 | Dell 3100cn Laser Printer

Not finding what you are looking for?
Dell 3100cn Laser Printer Logo

659 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Office Equipment & Supplies Experts

The Knight
The Knight

Level 3 Expert

73698 Answers

Electro Med Services...
Electro Med Services...

Level 3 Expert

6694 Answers

color wheel light...
color wheel light...

Level 2 Expert

138 Answers

Are you a Dell Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides