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We reviously had an E Machine and we knew it was going to quit working, so we bought a new E-Machine because it had Windows on it. We did not need to hook it up right away so when we went to hook it up it would not come on. We called a service man and he tried everything and could not get it to work. It was past the time to return so it has never been used and we want to return it. Please respond how we can return as I said it will not even come on and it has been thoroughly checked and it will not come on. We are under the year but a phone call said it was out of warranty which we have not had it a year. which is what you state your warranty is. please respond as how we can return to you. 352-357-8551 mpicolo@comcast.net

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I'm regretfully informing you that you have to contact the manufacturer and explain to them what happened. Even though it is past the time to return in, the manufacturer should do something to replace it since it is still under the warranty period.

I checked their Web site but I couldn't find on how to get an RMA.

You have to depend your rights as a customer. I believe that you still have the copy of the receipt, right. Dealing with the manufacturer or reseller is the only way for you to replace your computer.

Here's the link for their site:

http://www.emachines.com/support/service.html

Good luck!

Posted on May 26, 2009

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