Replacement lamp cartridge Where to find one in canada if possible
Red light comes on when green is on .Called service # in manual ,and told to replace lamp cartridge . But did not give any info where to find them .Have been to 3 service depot ,but none have had any luck finding one.our set is only 2 years old .Was told by 1 serviceman thunderstorms cause problems with lamp ,but we have a surge protector bar . I will buy in U.S.A. if necessary
Re: replacement lamp cartridge Where to find one in...
You need to be sure you're purchasing the correct lamp. The AKAI's are tricking because some of the TVs used a 5kV lamp and some used a 15kV lamp...these are not interchangeable and it's probably what happened to you!
It may be a bad ballast or even a color wheel, but if it is the lamp, I would also suggest looking at how to replace the lamp on your own, as it's much cheaper than spending #300-$400 fom an AKAI distributor (which probably doesn't have it in stock).
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It is software, ans is replaced for free even if it is out of warrantee.
Don't rush to replace the lamp, it is probably OK.
Got the same problem with same TV (PT-61-LCX65) that was bought 4 years go in 2006 - first red spot appeared, then few weeks ago got green one nearby. Fixed it for free. I called Panasonic using the phone number in the manual (1-888-843-9788), selected Service, told that I got the problem which is most probably "a manufacturer's defect" that should be fixed for free - they redirected me to next step, then to next one and in about 20 minutes they arranged me a home-visit by support person (the guy had to drive 2 hours to get here!). Every thing went _very_ smoothly, I am very satisfied with Panasonic's support, it was just one call with few redirections. The service guy came in two days, unscrewed back panel, connected some kind of box to one of the boards (eeprom programmer?), turned TV onto some channel and let the box do its job for about 5 minutes - then all of a sudden spots disappeared and picture is OK now. The service guy told me that the overall picture quality should have also improved all across the screen, I guess TV sends some kind of feedback to that box for optimization. It was free service, the service guy mentioned something about law action and that Panasonic is required to fix that for free.
The red light indicates the lamp is burned out. A new one is $100 to $200.
Depending on whether you use the old housing or want to order the lamp and housing together. There are lots of sources for this lamp online.
Once the lamp is replaced, it will be good as new and the lamp will last aprox. 8000 hours.
It is possible that the ballust assembly is causing the lamp to fail. You likely need to replaced the ballust with a new lamp because if the ballust is bad it has likely already damaged the lamp. If you have been handling the glass of the new lamps with your bare hands this could be the cause of the short lif as the oil from your hands will cause premature failure of the lamp.
A 5 blink error indicates a bad lamp driver. However a lamp may possibly cause this too. I suggest putting a new lamp in if you have one just to verify the lamp is not the problem. If it still fails with a new lamp then the lamp driver is the problem. This part should be replaced by a Sony authorized servicer. The lamp can be replaced easily by you. The lamp replacement instructions are in the TV's owners manual. Good Luck
Its the light engine. Had a tehnician come and look at mine and was told it would have cost over $600 if I didnt have the warranty. Panasonic called 2 weeks later and told me that parts are no longer available for my model and are upgrading me to a 50 inch tv.(from 44 inch)