Question about Tomtom ONE v4 Car GPS Receiver

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Can't find satellites

Please help. My tomtom one v4 has worked perfectly well for months. today I powered it up and it seemed to crash and wouldn't come out of the welcome screen. eventually I managed to power it off and back on but now it cannot find any satellites. I've tried putting back to factory settings and I've connected to tomtom home to see if any updates sorted it out but still no luck. can you help?

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What u have to do is switch it off then leave it for a good half an hour then drive to a new position then drive along as your tomtom finds satellite.

Posted on Jul 02, 2009

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Similar problems happen to mine, but they seem to fix themselves after a while.  I've noticed that in certain areas, it will "crash," for lack of a better word, like yours, and I have to drive to a new area for it to fix itself and to locate the satellite.  I would drive to an area where you know you have always been able to access the satellite, and keep it on for a good bit of time and see if it finds the satellite.

Posted on May 26, 2009

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if it help rate the Solution Please

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Hi,

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So, put the TomTom with it's back facing the equator ( all the GPS satellites are above the equator in an arc ) it's almost straight up in fact but towards the equator.
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Once the TomTom gets a fix , even if you turn it off then on again it will remember what satellites it was locked onto before so it should not need to scan again and should find the satellites real quick or at least quicker. See photographs below for the 3 stages to go through to check status.
( NOTE : The photograph shows a TomTom ONE v2 but almost all models of TomTom show similar screens ) See last photo where one of the bars is GREY , this shows it's receiving that satellite but it's not strong enough to get a fix from it. The last bar shows the TomTom knows there is a satellite there but currently has no signal from it. The BLUE bars show good reception and fixes on those satellites.
I do hope this helps solve your problem but if not then please revisit this forum and post any questions again and i'll see if I can help.

Please remember to rate my comments and recommendations if you have found them useful at all by clicking on the coloured diamonds on this page.

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