Question about Acer Aspire 6930-6455 Notebook PC

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Couldnt Find fingerprint equipment

I just formatet my acer aspire 6935, and i have backedup all the acer softwares but for some reason,when i install acer bio protection fingerprint solution it says Couldnt Find fingerprint equipment, it freaks me out i want the software on my pc so i dont need to type every password and ID's everytime.

Please Help Me.

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  • daniel_vansg May 26, 2009

    i tried both solutions but nothing worked :S



    i couldnt find the scanner build in my laptop, i found a fingerprint reader, but i dont know how to use it i keeps says first image in BMP format and then nothing happends.

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Hi,

Let me elaborate on what the other two were telling you. First, your fingerprint reader is a scanner, if it is showing up as a scanner then you have the device installed. Second it may not have the right driver installed so that the biometric software doesn't realize it's the right device.

First you need to install the driver from the backup you made for the fingerprint scanner. If it doen't work or is not on the backup then you neew to go to www.acer.com pick your region, then get into the driver downloads for your model. You will need the full model # ex AS5730-54857 off the bottom of the laptop to get into the downloads. Once you're in download the newest update for the finger print scanner.

Once you have that installed it should show up properly in the device manager and the biometric software should recognize it. It is always important to install the drivers before the software for these devices as otherwise they will not work. The software installer needs to see the proper device at the time it installs, so if the biometric software is currently installed, remove it then proceed with installing/updating the driver.

Chris

Posted on Jun 02, 2009

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You need the drivers for the fingerprint reader please go to acer.com and find drivers for your model and download them

Posted on May 26, 2009

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The fingerprint scanner (built into your laptop) is probably showing as an unknown device in device manager.... if you remove it and detect new devices it should redetect as the correct device

Posted on May 26, 2009

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