Says paper jam and there is none. wont let me print. tried everything
The printer is saying that there is a paper jam. I have done everything it has told me to do and there is no paper there. I have also started the printer and unpluged it and it still says there is a paper jam. How do I fix this problem so that I can print? I am a volunteer at a non profit organization called Samaritan's Feet, so there is no funding for fixing this problem. Please Help. Thank You.
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This Brother printer could have a piece of paper stuck in it. When a paper jams, assemble the jammed page pieces to make sure all the pieces came out. A jammed paper can also knock loose the paper detect arm that senses a paper in the machine. This detect arm is usually near the platen (The roller the print head prints against) to detect paper in the machine. If this arm is stuck, it could be sensing paper when there is none. Rubber paper rollers should all be cleaned with rubbing alcohol or a mild soap solution (I use Windex) to prevent feed jamming.
Hi, Remove the jammed
paper. Unplug the printer from the mains and PC. Inspect the rollers, etc for
tiny paper piece(s) that may be stuck, or other debris. Try to clean rollers
and make sure they are dry. Keep printer unplugged for about 2 minutes and
replug and try a test print. Also make sure that you have waited long enough
for the printer to heat up before giving a print job. Finally, it could be an issue with the paper
sensor. If this is the case, you will probably have to take the printer in for
One of the paper sensors is probably stuck. Some disassembly may be required to get to them. They are normally small plastic rockers that will let a small IR device either allow a beam of infrared light to pass or block it. On this printer, I would guess that there are 2 of them. One located at the paper feed so it knows if there is something in the tray or not and the other is probably located at the back where the paper curls back around to pass beneath the print area. There could also be a thrid at the output tray, but with this particular model, I kind of doubt they put one there.
Take any paper out of the paper feeder and get a plastic ruler the softer the better lift the top of the printer up so you can see where the print cartridges are now push the ruler down through the paper feed roller be careful because you could break the rollers go from left to right right to left twice and check for any debris once you have done this unplug the printer for about 20 seconds then plug back in and let it reset then try copying or printing a doc and see how you go!