Question about Maxtor OneTouch 4 500GB External USB 2.0 Hard Drive

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Not working Most recently, my computer doesn't detect it at all. My suspicions heightened when, upon inserting the power cord/ac adaptor, the hard drive didn't make a noise, indicating apparently it isn't spinning. I really need your help as soon as possible; the drive contains important information.

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The only help I can offer is to suggest trying another power adapter first. I've serviced several Maxtor external drives that lit up but wouldn't spin (just clicked), and the trouble turned out to be the power adapter was just too weak. If the adapter is okay, the trouble might be on the interface board inside the case. You would need to remove the drive from its enclosure and connect it directly to a PC power supply to check it out. If the drive itself is in fact faulty, your only option is to contact a data retrieval company to see if they can recover the data from your drive. Be warned: this is an expensive operation.

Posted on May 26, 2009

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  • Hi! TRY THESE TO SEE IF WE CAN GET YOU POWERED UP! :)



    Confirm the system is not in HOLD mode

    Make sure the PSP system is not in Hold Mode (in the down position). Slide the Power/Hold switch up to clear Hold Mode. Or try sliding the Power/Hold switch up and holding it there until the power indicator light turns off and the PSP system is completely turned off. Then try turning the PSP on again.
    kbid268_psp_29_powerholdswitch.gif

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      The AC Adaptor, battery pack and battery charger must be licensed for use with the PSP system. All licensed products for use with the PSP will have the following logos displayed directly on the product and/or the packaging:
      pslogor.gif global_logos_psplogo_168x35.jpg global_logos_scealogowhite_60x73.gif
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