Paper keeps jamming between the doc feeder and sorter, and fax does not work.
Our copier was unplugged, and moved around in order to lay carpeting. After the carpet was laid, we put the machine back together. However, the paper keeps jamming between the left paper receiver attachment and the main body of the machine. Also, it will not fax.
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Re: Paper keeps jamming between the doc feeder and...
The Sorter is either disconnected or out of alignment. look behind the machine there should be a cable from the main unit to the sorter. Check it for connection, also make sure the sorter or inline with the machine. and all access doors are closed.
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In any doc feeder, the initial two feed rollers and one paper separator pad/roller handle most of the paper transportation. So usually if you have misfeeds, and the paper is not crumpling up, you have a problem with worn or dirty feed rollers. However, if the paper is getting crumpled up, you most likely have a physical obstruction blocking the paper path. My recommendation for when this happens is to take a thick piece of card stock and manually feed it through the paper path on the doc feeder, this usually acts to unclog any jammed paper bits or debris.
This is one of the worest designed feeder from Canon. Have you had the feeder rebuilt recently? If not that will improve it greatly. I would also, go into the user settings and turn the fax exit to recurite late doc. As I said, it is a bear to take this feeder apart if you have not done it before... Good Luck
Your document feed is separate from your received and report prints so that's why your reports are printing ok and the document feeder jams. When you open up the doc feeder and look inside the machine you will see a roller and above it on the cover that opens you will see a rubber pad. Clean both the roller and pad (in fact anything in there that is rubber) with a rubber cleaner, alcohol, or even soap and water on a cloth without it been dripping wet. You will probablt find that they are very dirty. The roller feeds the document in so that needs to be clean and the pad helps to keep all the other docs from feeding in at the same time and that should be very clean so it produces good friction.
When you put documents in the feeder and you push start do you see 2 black arms swing out to count the number of orignals? If yes, dose the doc tray begin to go down and then jams? If yes, you can try something.... OK, turn the copier off and move the 2 paper guides of the doc tray toward the middle. You need a #2 philip's head screw driver. Remove the 2 silver screws that will be sunk in a bit on the top of the doc tray. Once you remove the screws, remove the top part of the doc tray and you will have one connector toward the front. Unplug it and replug it back in and see if that works, if so return the 2 screws and you should be OK.
1- you've already established that the jamming is coming from the sorter, since you said they jam as they exit the copier into the sorter bin.
2- check to see if the sorter is aligned, is one side higher than the other? is it crooked? are the wheels of the sorter turning as the paper exits the copier, is it plugged into the copier? does it show "connect sorter" when detached from copier?
if not the sorter board may be bad.It may need to be aligned ( not easy if not used to doing.)
There are a couple of sensor flags in side the machine and also the document feeder area. Little black levers that flip and trip a sensor. Make sure they are all moving freely. There is one or two in the doc feed area. One inside the paper feed area. One or two in the ribbon area.