Question about Kenmore Elite 20972

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Washer will not spin

My washing machine will not spin

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Likely the belt or coupling is damaged. inspect and repair/replace as necessary.

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Posted on Sep 10, 2010

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Hi there :)

You most likely have a problem with the motor coupling. Top-load washers use what's called a direct-drive system, meaning it does not use a belt but what's called a "motor coupling".
If the washer has a clicking sound when in spin cycle, it's probably the coupling.

I probably replace 5 a week because these little guys break because of 2 reasons
that i've discovered.

1) The break mechanism is too dry and causing the basket to stop at a holt,
which puts a lot of strain on the coupler.
2) They break because of over-loading. I don't think you're over-loading though because it's lasted you for this long.

Good luck to you. The repair is kind of hard to do on your own for the first time,
so I would call an authorized technician. It will run you anywhere between $90 to $120
at most.

Best of luck!

Posted on Aug 23, 2009

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