When I plug my Sansa m230 to my pc it says there is music on there but when I disconnect it it says there are no files. I believe my daughter pressed the format key when she attempted to clear out files to put new music on it. We use Windows Media Player to download music on the Sansa. And as I said it says there is music on it but there is not. Confused help? No manuel came with it so I don't know how to solve....
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Try this. Set up a new user on your PC. Go to start, control panel, User accounts, create a new account, leave the setting for computer administrator, once the new account is created, try and connect your SanDisk. If successful, copy all your music file to the new account and load your mp3 player up with music. This is much better than reinstalling windows. Try this and let me know.
If the files are not on the PC, Windows Media Player will not see them.
You can manually manage the music from My Computer. Double-click on the device name Sansa m230 and you can see the files and folder.
You can just drag and drop these onto your computer to save them.
You might also want to format the device to remove everything and give you a clean slate.
Right Click on Sansa m230 and select format.
Best of Luck.
Hi big dee.
Deleting songs from your M230 can be done by either browsing the player through your Windows Explorer and then selectively deleting the music file, or by formatting the player which would delete all of your music files.
It's also important to know that your player has 2 modes -- MTP and MSC -- because music files saved in one mode would not be seen in the other mode, and vice versa.
To switch the modes on your player, use the menu and navigate as follows:
Menu > Settings > USB
You would get a choice of "Autodetect" (this is for MTP) and MSC.
Here's how to delete the files:
Plug in your player to your computer. Open explorer and check if your player is detected. Your player's LCD would display "USB Connected" and the mode would be indicated below that.
If your player's mode is MTP:
A. Look for the Sansa M230 icon on Explorer (it will be recognized as a Portable Audio Device). Double left click on it to browse the player.
B. The player will have 2 sub-folders: "Data" and "Media". Double left-click on the "Media" folder and either find your music files or open the "Music" folder to find your music files
If your player's mode is MSC:
A. Look for the Sansa M230 icon and drive letter on Explorer (it will be recognized as a "Removable Drive". Double left click on it to browse the player.
B. The player will have several sub-folders such as "Audible", "Config", "Record". You may already be able to see your music files or the player may have a "Music" sub-folder. Open that to check for your files
Once you've located your files, you may now be able to delete them.
Once you've unplugged your player, the M230's LCD will display the message "Rebuilding Library". Let that process complete, then you may turn on your player to confirm that the files have been deleted.
To format your player, just right-click on the M230 icon in Explorer, then select "Format". When the Format window appears, make sure to select "FAT" as the File System type, and also make sure that the "Quick Format" checkbox at the bottom of the Window remains un-checked.
I hope this info helps. Enjoy your M230. :)
I dont usually mess around with real player when you dl or put your music on your computer put a shared folder in there and put all your music in there and then when you connect your mp3 player go to your shared folder and right click on the song when it comes up go to send to and it will give you a list it will say what ever you mp3 player is named and if you click that it will put your music on your mp3 player
and if you couyld upgrade to at least a widows xp
Your M230 may have encountered a corruption in its Music Database, and may be corrected by formatting and updating the firmware.
Try this: Manually switch the player to MSC mode and format through "Disk Management".
Here are the steps:
Locate the "Hold" switch on the side of the M230 and enable it (you should see an "orange-colored" surface when it's enabled)
Plug the M230 to your computer (recommended Operating System is Windows XP and above) and check Windows Explorer if the player is detected as a "Removable Drive"
Open "Computer Management" by right-clicking on the "My Computer" icon, then selecting "Manage"
Your "Computer Management" window should be divided into 2 panes. On the left pane, click on "Disk Management"
On the upper right pane of "Disk Management", you should find the drive letter corresponding to your Sansa M230. The lower section also contains the drive # pertaining to your M230. Right-click on either drive letters pertaining to the M230 and select "Format". Follow the on-screen prompts. Make sure that the "Quick Format" checkbox remains un-checked.
In general, Disk Management is more the effective tool for formatting your M230 and assuming the format processing completed without any errors, proceed to updating the firmware of your player.
Use this link to download the Sansa Firmware updater:
Save this file to your Desktop and run it while your M230 is still plugged in to your PC. Follow the on-screen prompts.
"Safely remove" your M230 from your PC and -- with a fresh battery -- power on your player. It should boot up normally.
I hope this works. The M230 is a great player