Question about Office Equipment & Supplies

Open Question

Ativa at-cc240s will not turn on, when the blue light comes on it

Just goes out and I hear a click. The paper bin is empty
and the sensor light is working.

Posted by on


5 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

  • 1 Answer

SOURCE: Ativa SPL 1506X not working

I had the same "click" noise when trying to shred. I had a Staples replacement guarantee (extended warranty) so I called them up and described the issue. They are sending me a gift card for the purchase amount. Seeing as they did not want the original unit back I decided to take it apart to see if I could find the problem. I did not find an issue with the gear as the other user stated but I did notice a burn mark on the circuit board just under the relay (which could make a click noise) I removed and inspected the relay (desoldered), but I could not see anything wrong with it so I re-soldered it back onto the board and re-soldered (re-flowed) all of the other connections just in case there was a cracked joint. Upon testing the shredder still has the same "click" sound. My guess is there is a faulty device on the circuit board such as a resistor or relay. To sum it up, to repair this particular issue you will be unable to implement a "simple" fix and it would realistically require either a new circuit board or a whole new shredder.

Posted on Jun 22, 2008

  • 328 Answers

SOURCE: Model C-480C, always says bin is full! Where is the sensor?

Look up under the cutter asm and remove the paper shreds that are stuck in the blade assembly.Also clean the sensors with air or cotton swab.

I’m happy to help further over the phone at

Posted on Jun 05, 2009

  • 3085 Answers

SOURCE: The bin full indicator light comes on even when

Blow out that LED area with canned air

Posted on Aug 06, 2009

  • 1218 Answers

SOURCE: Royal VF1700MX - motor does not turn

You've probably lost the pcb inside the machine. Give Royal a call at 1-800-524-0799 they'll be able to advise on part number and price.

Posted on Jul 14, 2010

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Ativa HS1000 (Vortex) - the red light indicating that the shredder tray is full is on, however it's empty. There is clearly a piece of paper stuck in the shredder, but it's not letting me reverse...

Disconnect from the electricity. Remove the bin. Flip the shredder upside down. Brush the blades to loosen/remove any cut paper. Then using a thin plier remove any jammed pieces of paper.

Sep 05, 2011 | Office Equipment & Supplies

1 Answer

How to empty paper bin in ativa md400?

I encountered the same problem today. I called the support number and they said to simply pull in a downward motion. After brute force, I budged the container enough to start pulling paper out of it. I emptied three grocery bags of shredding by the time I fully emptied the bin. The problem here is that the machine lets you over-fill the bin, thus making it difficult to remove. So check it more often.

Dec 03, 2010 | Office Equipment & Supplies

3 Answers

I have a shredder from Staples and need to know if the bin full indicator can be bypassed.

A shredder at our office had the same problem. Take out the bin & turn the shredder upside down. There is a sensor on the bottom that looks like two led lights. If it is covered with paper dust, the shredder will think the bin is full. It might work if you simply wipe it off.

The sensor can be hard to find if it is really dusty, so just wipe off the entire pottom really well.

Feb 09, 2010 | Office Depot Ativa DQ60M Shredder

1 Answer


look for two LED lights where paper falls into bin and wipe them off, but the sensors could be faulty as well. I have seen both.

Nov 11, 2009 | Fellowes DM15C Shredder

1 Answer

Shredder will not

You have done all the right troubleshooting.

I would say the circuit board is toast.

Sep 17, 2009 | Office Depot Ativa DQ60M Shredder

1 Answer

SPL 1506X Shredder

Have you looked for hidden staples in the machine. Sometimes they can be hard to spot.

Aug 01, 2008 | Office Depot Ativa DQ60M Shredder

4 Answers

Staples SPL-1506X Shredder Issue

I had the same problem. I have a solution but I do not recommend this unless you have technical experience with repairing electrical appliances. I took the back cover of the main shredder unit to expose the wiring (there are 7 screws in total). The bin full sensor has a blue, green, and red connected to it. I clipped the blue wire to defeat the Bin Full error. You can look through the plastic window to check that the bin is full.

Apr 25, 2008 | Office Depot Ativa DQ60M Shredder

2 Answers

Ativa shredder

Pull out as much of the paper as possible. Then spray some window cleaner or similar on whats left to soften and disolve it.

Dec 29, 2007 | Office Depot Ativa DQ60M Shredder

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

341 people viewed this question

Ask a Question

Usually answered in minutes!

Top Office Equipment & Supplies Experts


Level 3 Expert

8073 Answers


Level 3 Expert

2237 Answers


Level 3 Expert

80339 Answers

Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides