Question about HP Officejet Pro L7680 All-In-One Printer

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The following printhead has a problem black/yellos (K/Y)

The Magenta and Cyan cartridges were replaced. The message continues to read "the following printheads have a problem; magenta/cyan". What is the resolution to this problem?

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  • bobsbrownmul May 26, 2009

    Our printer is already connected directly to a wall outlet.

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Hi
I had the same problem but plugged this directly into the wall and all was good.
thankyou.

Posted on May 26, 2009

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Have a brand new printer not used till now, cyan/magenta printhead light and the light for the power bottom both flashes, and a message appears (printhead problem - the following printhead has a problem...


this sounds simular to the photosmart C7250 ink system failure. which cause by air in the lines. and we fix this by reseting the printer and it redoes the cartridge installation. thus pushing all the air out.

Dec 24, 2010 | HP OfficeJet Pro K8600 Printer

1 Answer

My out of warranty l7680 will not print or photocopy in colour. Printhead status says Refilled supply Detected in printhead Black No/Yellow Yes Magenta Yes/Cyan Yes Detected in Printer Black No/Yellow Yes...


The error states that you are using non-HP cartridges for all colours. If black prints fine then you should replace the colour cartridges with genuine HP colour carts. You should be able to get a refund on the refills since they clearly do not work as intended.

May 25, 2010 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

Asking to replace new printheads


is it laser or inkjet, and cartridges are original ones or compatible ones, some printers will not accept comptible cartridges.

May 03, 2010 | HP Business InkJet 2800 Printer

1 Answer

I replaced an ink cartridge because the printer stopped working and showed a message that the old cartridge is empty. However after putting the new one in but the printer still refuses to work and shows...


maybe the cartridge is wrong, release it and clean the electrical contacts, put them again one by one, if notting happen, try this
Solution As the printer operates, it moves ink from the ink cartridges into a printhead reservoir. The printer does not deliver a message when an ink cartridge goes empty, because it still has ink in the reservoir. The printer continues printing until the ink level in the reservoir falls to a first trigger point - then a message appears advising the printer owner to Replace Cartridges Soon . At this point, other cartridges that are empty but have not reached the trigger point are also mentioned in the message, to save trips to the retailer. After the first trigger point, the printer can continue printing until ink levels in the reservoir reach a second trigger point. At the second trigger point there is only enough ink left to perform vital servicing tasks, and a new message appears, saying Ink Cartridges Empty . The options offered depend on the usable inks remaining. If no options are offered, the cartridges indicated must be replaced before printing can continue. The Ink Cartridges Empty options are described in the table below: Ink colors out Option Print mode possible All Cancel None Black

AND

Cyan, Magenta, or Yellow (any or all) Black only Continue with other colors Cyan/Magenta/Yellow mode (composite black)

Text and photo quality will differ from those printed when all colors are available Light Cyan or Light Magenta (either or both) Cyan, Magenta, or Yellow (any or all)

(Black still available) Print with black ink only Grayscale

Apr 07, 2010 | HP Photosmart 3210 Printer

2 Answers

Magenta (yellow) unit is PAST end of life... (I have changed cartridges I still have this message. I tried to read instruction, and I got following message: Install P/N 108R00649 following the instalation)


Hi armaskopljak:
You have replaced the toner cartridge but you still have to replace the imaging unit which is the drom that the toner cartridge attaches to.
Toner Cartridge OK, Low, Empty When 15,000
(high-capacity cartridge) or
7,500 (standard-capacity
cartridge) pages are
printed (5% print density).
Imaging Units At/Near end-of-life When 30,000 pages are
printed out or when the
pixel counts are
exceeded.
A fuse in the new
imaging unit will blow
upon installation,
resetting the counter.
Verify color calibration. Clean lenses.

Xerox Part Numbers

Toner Cartridges:
Standard Capacity Yellow 016-1975-00
Standard Capacity Magenta 016-1974-00
‘ Standard Capacity Cyan 016-1973-00
Standard Capacity Black 016-1976-00
High Capacity Yellow 016-1979-00
High Capacity Magenta 016-1978-00
High Capacity Cyan 016-1977-00
High Capacity Black 016-1980-00

Imaging Units
Cyan 016-1993-00
Magenta 016-1994-00
Yellow 016-1995-00
Black 016-1996-00
Hope this helps



Jul 10, 2009 | Xerox Phaser 7300DN Laser Printer

1 Answer

My HP Officejet Pro L7780 All-In-One InkJet Printer was jammed with paper. I believe I got it all out and now the display reads" Printhead problem- the following printhead has a problem: magenta/cyan...


There are two possibilities here Joanne, first, it could be a false error message or else second, the Cyan/Magenta print head has gone bad.Try the following:
1. Take the Cyan/Magenta printhead out. Remember, the printhead...not the cartridges.
Clean the copper contacts with a Q Tip, moistened with plain water. Wait till it dries, put the printhead back in.
2. If this does not resolve the issue, unplug the power cord from the back and press and hold the power cord for 30 sec. This will drain all the static charges. Plug it back after a couple of minutes and see if the error message re appears.

Jul 02, 2009 | HP Officejet Pro L7780 All-In-One InkJet...

1 Answer

Changing the printhead


FYI: The L7590 doesn't have any tape on either the cartridge or the printhead.

Right couple of things here...

1. The printheads in the L7590 are either K/Y (black/yellow) or C/M (cyan/magenta)... There's no single black printhead unless of course this is not an L7590 we're discussing here.

2. The cartridges ARE individual with K, Y M C (Black, Yellow, Magenta and Cyan).


It's likely that the printer has one of the following faults.
  • Chip contacts and/or chips on the cartridges are soiled and/or damaged. Try checking for ink on chips and contacts in the cartridge bay

  • The little white oval pump in the bottom of the cartridge bay has become disconnect or broken. This is used by the printer to pump ink into the printhead but it also detects pressure variations and has a logic circuit which declares low pressure as "no ink".

If the problem is the latter then you need to get the printer serviced and/or repaired at a service center.

If it's the former you should be able to fix it yourself.

If you're using non OEM (ie: not by HP) cartridges I'd recommend getting a new OEM/HP one to test before you go for a service as some cartridges are just poorly filled and/or designed.

Hope that helps.

Feb 03, 2009 | HP Officejet Pro L7590 All-in-One InkJet...

2 Answers

Konica minolta error


I had the same problem and found that one of the toner cartridges must have not been seated properly. I removed the black toner cartridge and re-fitted it. The printer now works fine again with no errors. 17H is a code relating to a fault in the rotation ......... possibly one or more toner cartridges need checking. Use the menu on the printer to turn it to the appropriate position (i.e. engine menu then select replacement of whichever toner you are checking).
Hope this fixes your as well.
Chris

Aug 27, 2007 | Konica Minolta magicolor 2300DL Laser...

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