Question about Samsung SIR-S4040R DirecTV DTV Receiver / 35-Hours Video Recorder

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Loss of channels

2 weeks ago i started losing 6 or 7 channels. i got them back by umplugging the power cord and resetting the channels, then i lost the same channels again, and every day would happen the same thing over the course of 2 weeks until i lost them for good. direct tv technical support could not help me

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If you mean "losing" as in you could no longer tune to those channels because they disappeared out of the channel list entirely, then it's likely a software problem.  If you haven't already, try resetting your DVR to factory settings (since this unit is TiVo powered, it should be under the main menu, Messages and Settings, then Restart or Reset system; follow the on-screen instructions to reset the system).

If you mean "losing" as in you can tune to the channel but there's no signal, then that sounds like a tuner problem to me.  If the box is still under warranty or you lease it, have it repaired or replaced.  If you bought the box and the warranty is up, it looks like you might have to get a new one, or pay for the repair out of pocket.

You might also try calling back to DirecTV tech support and asking to be escalated or to speak with a supervisor; especially if it's a box you're leasing from them, since it is definitely *their* problem in that case.

Posted on Oct 21, 2007


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