Question about Epson AcuLaser CX11N All-In-One Printer

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Toner cartridge error message

Message appears "install Y toner" so i remove it and re install then message says install magenta toner so i remove and re install but the message then reverts to install yellow toner.Its driving me crazy never had any problems before.

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  • tonygilly May 26, 2009

    Tried that and it showed toner low so looks like a problem with the cartridges thanks for your help

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  • 52 Answers

Try putting another cartridge even used one just to isolate the problem whether with cartridge or printer, probably a sensor not detecting the cartridge

Posted on May 26, 2009

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Error code 093-921


If you are seeing any or all of these error codes on the Dell 3130cn Laser Pinter that there is a Firmware Update to address this issue. However, the firmware cannot be applied when there is an error present, so first try reseating all toners. You may need to repeat this several times before errors are cleared. Once error-free, download the Firmware from the Dell Support website and apply.

Reset the Cyan toner properly.

Follow

TapeOn a cart... Cart Error 093-919, 093-920, 093-921, 093-922 on a Dell Color Laser Printer 3110cn 3115cn 3130cn tape POST Laser Printer 3110cn 3115cn 3130cn
  1. Verify all packaging has been removed from the printer cartridge. This includes any tape or red handles. Also verify the toner cartridge is properly installed.
  2. Remove the toner cartridge and clean the toner housing of any excess toner with a clean dry cloth. Reseat the toner cartridge when finished cleaning.
  3. Check that all toners are Dell branded and not refills. Take note of all PPIDs (Serial Numbers). Check that all toners are for the correct model
    • If any toners are non Dell, swap with another toner
  4. Run diagnostics on the toner cartridge sensor.
    1. Power off the printer.
    2. Hold down the and buttons on the printer and power the printer on.
    3. Release your fingers from the keys when the message Diagnosing... appears.
      Customer Mode and ESS Diag display.
    4. Press the button until IOT Diag appears and press the button.
      On the LCD, Digital Input appears.
    5. Press the button until Digital Input appears and press the button.
    6. Press the or button until DI-8 for (yellow) DI-9 for (Magenta) DI-b for (Cyan) and DI-a for (Black) appears and press the button twice. It is only necessary to run the diagnostic on the toner cartridge to which the error applies
    7. Open the front cover. (Figure 1)



      Figure 1 - Open the Front Cover
    8. Remove and replace the toner cartridge. Every time the toner cartridge is reseated, the counter on the Operator Panel will increase by 1.
      • If the diagnostic does not increase by 1 then replace the toner cartridge.
      • If the diagnostic does increase by 1 and the error persists, Please contact Dell Technical Support for further advice.

Knowledge Base

Mar 02, 2016 | Dell 3130cn Color Laser Printer

1 Answer

C544dn printer - getting code: 941.02 service magenta TMC sensor


Please try the steps provided below.

Step Action 1
Power off the printer/MFP and open the toner access door. Reseat all of the toner cartridges. Power on the printer/MFP again and print a test page.
Did the error message return?
Yes: Continue to Step 2.
No: The error is resolved. 2
Power off the printer/MFP and remove the developer unit for the color specified in the error message, and then reseat it. Power on the printer/MFP again and print a test page.
Did the error message return?
Yes: Continue to Step 3.
No: The error is resolved. 3
It is possible that specified color's toner cartridge and developer unit are defective. If you have a replacement toner cartridge and developer, install them as a test and print a trial page.
Did the error message return?Yes: Continue to Contacting Lexmark.
No: The error is resolved. If the toner and/or developer were not near the end of their working life.
You can also refer to this link: http://bit.ly/kecjEM

Jun 07, 2011 | Lexmark C544dn Laser Printer

3 Answers

Error message 88 Replace magenta


Magenta is one of the colors of toner you need for it to run. You will need to install a new color cartridge.

Mar 01, 2011 | Lexmark C534dn Color Laser Printer

1 Answer

Xerox DC12 Error code 9-355


Error code 9-355 indicates, the magenta toner dispenser is broken and in need of repair.



Open the Front Door

From left to right, the Toner Cartridge colors are Cyan, Magenta, Yellow, and Black.


As a pre-caution, place a few sheets of paper on the floor, under the Toner Cartridge area, to catch any toner that may spill.



Remove the Toner Cartridge by rotating the handle to the left until the handle is in the unlocked position.



Pull the cartridge completely out of the machine.

Check for any obvious damage in the cartridge or printer and reinstall. Replace cartridge if damaged.

If error message continues, call a qualified repairman.

I hope this helps you fix your printer.

Jan 28, 2011 | Office Equipment & Supplies

1 Answer

Ricoh CL4000DN. I recharged the magenta toner using the OEM cartridge. I replaced the chip as instructed and all elements snapped together without difficulty. However, now there is a "check toner...


Hi, the chip on those toner bottles stores information about how much toner is left, so once that chip registers an empty toner bottle, it won't work even if you attach it to a new toner bottle. You'll need the chip from a new toner bottle, or one that hasn't registered no toner.

Jan 22, 2011 | Ricoh CL4000DN Laser Printer

2 Answers

Keep Getting Error Message "(Colour) Toner Not Installed"


I think in the menu you have to select replace cartride.. then new or same with new toner...

each toner cartridge has connections and you must make sure all are tight... or you get alot of errors.

Sep 10, 2008 | Konica Minolta magicolor 2300DL Laser...

1 Answer

I have replaced the toner but am still getting the replace toner message.


My message error was sepcific for magenta after I removed it to refill it. After refilling, cleaning metal contact points, resetting the metal tab which prevents message of "low toner", I put the cartridge back in and received the "magenta toner not installed" message. I turned off the printer (safety first!) , I then pushed the button left of the hole where you slide the cartridge in, There is a squarish hole with a circular or cynlinder shaped button in that squarish hole. Use a small screw driver to push and hold it in. While the button is held in I gently rotated the cartridges so that my magenta cartridge was no longer in view, (rotate them counter clockwise). I released the button, shut the door, then turned on the printer.

Sep 09, 2008 | Konica Minolta magicolor 2300DL Laser...

2 Answers

Error 2408


2408 means that the toner cartridge you are trying to rotate to is already in the top position or you need to install another toner cartridge before you can rotate to the color you want to replace.

To fix the toner not installed message clean the three contacts on green chip on the right side of the toner cartridge. You may see black lines on them. Use an eraser or rubbing alcohol.

Jul 11, 2008 | Konica Minolta magicolor 2430 DL Laser...

2 Answers

Magenta cartridge empty


When you take the toner cartridge off the imaging unit, is there magenta toner in the open slot of the IU? Assuming that there is nothing wrong with the toner cartridge, you are possibly looking at a bad engine control board.

Jun 11, 2008 | Xerox Phaser 7300DN Laser Printer

2 Answers

Konica minolta error


I had the same problem and found that one of the toner cartridges must have not been seated properly. I removed the black toner cartridge and re-fitted it. The printer now works fine again with no errors. 17H is a code relating to a fault in the rotation ......... possibly one or more toner cartridges need checking. Use the menu on the printer to turn it to the appropriate position (i.e. engine menu then select replacement of whichever toner you are checking).
Hope this fixes your as well.
Chris

Aug 27, 2007 | Konica Minolta magicolor 2300DL Laser...

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