Question about Acer Extensa 5420-5687 Notebook

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Connect burner and restart player

When i tried to burn a cd it said connect burner and restart player. i've tried to uninstall the cd/dvd drive and reboot assuming that it would come back up when rebooted but it didn't. what should i do?

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You arent the only one with this problem, and Acer has neglected to provide any info or fix.

The best I can do for you mis to suggest that you try the following,

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11­CE-BFC1-08002BE10318}

Apparently it seems that this is an age old fix for even XP systems. If you venture to the registry key above by doing the following steps:

  1. Click on the start menu.
  2. If this is a Vista machine in the search box type in “regedit” without the quotation marks.
  3. Maximize the HKLM and then go ahead and browse until you reach the key listed above.
  4. In the right panel you’ll see something along the lines of “UpperFilter” and “LowerFilter” you want to click on each “filter” key and hit delete. Click yes when it asks to confirm if you wish to delete the key.
  5. Restart Windows.
  6. Let me know if this works.

Please rate FixYa Experts assistance, whether your rating is good or bad helps The experts immensely.
Thank you for taking the time.

Posted on May 26, 2009

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Posted on Jan 02, 2017

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HI,
This is gonna be a bit complicated since were going to access your registry, but just follow all the steps and it will be much easier
1. Click on START
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Connect a burner and restart the player


Open REGEDIT
Select {4D36E965-E325-11CE-BFC1-08002BE10318} at the end of the following path
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
In right pane select UpperFilters - do an Edit/Delete
In right pane select LowerFilters - do an Edit/Delete
Exit REGEDIT

Right click MY COMPUTER
Properties
Hardware
Device Manager
Uninstall your CD/DVD player/burner

Restart the machine - it will find and reinstall your burner and you'll be good to go

Note: if your uncomfortable deleting registry entries, rename them (e.g., w/ ".SAV" extension)

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