Question about Goodman CPLE24-1 Air Conditioner

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Heat pump not running

The heat pump will not turn on to cool. the inside unit works fine , fan blows , not frozen . i went outside while thermostat was on and could hear a humming noise from outdoor unit .

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Check your house circuit breakers first that should be labeled heatpump or outdoor unit
make sure it is on and or not tripped
then if you have a box outside near the outdoor unit open it up and see if there is a breaker or maybe fuses that could be blown

Posted on May 26, 2009

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My heat pump is frozen up today and it is 60 degrees outside and I have my heat set to 66 degrees. Is this normal?


You post is not clear as to where the freeze-up is occurring. I'm going to assume the outdoor unit is frozen up.
Heat Pumps don't generally freeze up at 60 degrees. If the ice around the unit has an uneven pattern (for example a thick spot around the center or at the very bottom) could indicate a low refrigerant charge. If the ice is even throughout, it may be one of the following:
*Sticking Contactor*.....turn the system off at your thermostat and check to make sure the unit outside shut off. If it doesn't turn off, it is likely to be the contactor.
*Failed Defrost Thermostat*.....if the defrost thermostat fails "open", the system will never go into defrost.
*Failed Defrost Control Board*......this could also prevent the system from going into defrost
*Failed Reversing Valve*........put your system in COOL mode and check to see if it will blow cold air inside approx 16 - 22 degF lower than room temperature.
*Failed/Failing Condensor Fan Motor*.......ensure the condenser fan motor is running during heat and cool modes. The condensor fan motor will not run in OFF/Satisfied Mode or in Defrost Mode.
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Does this problem happen when the temperature is below 30 degrees? When it gets about that cold outside, the air outside is too cold for the heat pump to "steal" heat from. On the thermostat you'll find a switch labeled aux or emergency heat. Turning this switch on will operate a traditional coil heater inside the system, providing you with heat. The only downfall to this is that it uses more energy to heat this way. Try turning the fan switch from "auto" to "on". If the fan comes on, then we can rule that out. If the aux heat switch is NOT on, set the thermostat such that the system will try to heat. If the outside unit is running, the problem is either it being too cold like I said earlier, or there's a problem with the heat pump's mechanical system that needs to be serviced by a professional. If the outside unit doesn't run but it should be, check it's breakers at the panel, the breaker inside the electrical box that feeds it, and look to see if there's a reset button on the unit itself. Finally, check the air handler (part of the system inside with the fan in it) to see if there's any circuit breakers or fuses on this unit. Make sure they're not tripped/blown. If none of this helps, you definitely want to get a pro to work on your system.

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If you detect a faint humming in the Condenser call your local service company and ask them to come and replace your capacitor in the condenser. The humming is from the contactor engaging but not being able to start the compressor due to not having the required Microfarads to start it.

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