Question about Whirlpool GC5SHEXN Side by Side Refrigerator

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Water Dispensing System

I have a Whirlpool GC5SHEXN 24.5 CuFt Side-by-Side Refrigerator. The water dispensing system doesn't work. The Last time i used it i had to push the lever to the right and also in. Because it wouldn't work any other way. I think the lever is broken but i don't know how to open the whole thing to get the lever out so i can go purchase a new one.

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  • Master
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Before you replace it, make it sure, there is no power at the solenoid valve. It located at the back of the fridge (where the water line is connected.

Posted on Mar 06, 2013

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  • Whirlpool Master
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Check that the dispenser is not locked. Some models have a lock feature that deactivates the dispenser levers and control buttons. The lock button is on the dispenser front cover. This feature controls unintentional dispensing during cleaning. Press the "Unlock" or "Locked" button to reactivate the dispenser levers and allow dispenser function. You may need to hold the button for 2 to 3 seconds.

http://whirlpool.custhelp.com/cgi-bin/whirlpool.cfg/php/enduser/std_adp.php?p_faqid=110&p_created=1147725595&p_sid=lTIkCMOi&p_accessibility=0&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MzEmcF9wcm9kcz0xOTkmcF9jYXRzPSZwX3B2PTEuMTk5JnBfY3Y9JnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9d2F0ZXIgZGlzcGVuc29y&p_li=&p_topview=1

Posted on Oct 21, 2007

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1 Answer

I just bought last week whirlpool refrigerator from best buy.week past allready and the fridge doesn't make cold water for drink water is warm and taste strange what is wrong with it?since i have...


Before you call for severcie you should run about 1/2 a gallon of water through the system to make sure the it is cleaned out and no air bubbles in the system. But if you do that and it still doesn't correct itself, then YES - call for service.

Aug 07, 2011 | Whirlpool 25.6 cu. ft. Side-by-Side...

1 Answer

Water dispenser dripping water all the time


Hi,



First be sure the refrigerator is connected to a cold water supply. After connecting the refrigerator to a water source or replacing the water filter, flush the water system. Use a sturdy container to depress and hold the water dispenser lever for 5 seconds, and then release it for 5 seconds. Repeat until water begins to flow. Once water begins to flow, continue depressing and releasing the dispenser lever (5 seconds on, 5 seconds off) until a total of 12 L has been dispensed. This will flush air from the filter and water dispensing system, and prepare the water filter for use. Additional flushing may be required in some households. As air is cleared from the system, water may spurt out of the dispenser.

One or two drops of water immediately after dispensing is normal. It may be necessary to hold the container under the dispenser for 2 to 3 seconds after releasing the dispenser lever.


Hope this will be useful.

Thank you

Jan 04, 2011 | Whirlpool 25.4 Cu. Ft. Side-by-Side...

1 Answer

Our whirlpool gold ultra eaze refrigerator is not making ice or dispensing water..what could be the problem?


I would check your water supply to the refrigerator if it has a self tapping saddle valve it may be clogged or the tubing might be kinked.

Feb 14, 2010 | Whirlpool 25.6 cu. ft. Side-by-Side...

1 Answer

Water dispenser has stopped dispensing water. I have a whirlpool 25.4 cu ft. Side by Side Refrigerator


there are a few things to check real quick
does your ice still work
does your ice make still work
when was the last time you changed the filter
when you do call for water can you hear the water solonoid

Nov 03, 2009 | Whirlpool 25.6 cu. ft. Side-by-Side...

1 Answer

Water despenser


The water dispensing valve may not be functioning, if the valve buzzes or hums when the water dispenser is pressed the valve may be mechanically deficient, if there is no sound whatsoever the switch for the dispenser,the dispensing valve coil or its electrical connections may have failed.

May 26, 2009 | Whirlpool 25.6 cu. ft. Side-by-Side...

1 Answer

Water dispenser not working on my Whirlpool side by side


cheek out the soloniod valve at the rear side of the refrigerator.and then cheek the pipe it should be stright.

May 24, 2009 | Whirlpool 25.6 cu. ft. Side-by-Side...

1 Answer

The icemaker stop working on my Whirlpool side by side frig


If there are ice cubes setting in the icemake waiting to be dumped then the icemaker is bad. If the icemake is dry then the water valve is bad. You have one water valve with two solenoids. One works water in the door and the other sends water to the icemaker.

Dec 15, 2008 | Whirlpool 25.6 cu. ft. Side-by-Side...

1 Answer

Ice Will not dispense


Check that the dispenser is not locked. Some models have a lock feature that deactivates the dispenser levers and control buttons. The lock button is on the dispenser front cover. This feature controls unintentional dispensing during cleaning. Press the "Unlock" or "Locked" button to reactivate the dispenser levers and allow dispenser function. You may need to hold the button for 2 to 3 seconds.          http://whirlpool.custhelp.com/cgi-bin/whirlpool.cfg/php/enduser/std_adp.php?p_faqid=110&p_created=1147725595&p_sid=lTIkCMOi&p_accessibility=0&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MzEmcF9wcm9kcz0xOTkmcF9jYXRzPSZwX3B2PTEuMTk5JnBfY3Y9JnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9d2F0ZXIgZGlzcGVuc29y&p_li=&p_topview=1

Oct 13, 2007 | Whirlpool GC5SHEXN Side by Side...

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