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I should pre-warn you that they are not very friendly. About 4 years ago I bought my mom a Navman ICN 620, after 6 months I tried to get updates and called and emailed them for about four months finally when they responded they just said they were not updating US maps for any of their previous products. Looks like they are more an international company that sells in limited quantity in the US through Radio Shack stores. I have gone back to their website about 5 times since then to see if any updates were ever added and they never did.
If its an older unit I would replace it Tomtom makes a nice unit and Magellan even has a few units with free traffic updates (depending on area)
I finally just replaced the unit for her this christmas bought her a Magellan roadmate 1470 for $150.
Just FYI most GPS manufacturers want you to pay YEARLY for their map updates and if you skip an update you may have to also pay to do a firmware update. I have a Tomtom go 720 which is 2 years old they wanted $49 for a firmware update and $99 for the map update.
I also had problems with a refurbished Magellan 4250. The paperwork inside said to install the 4.85 firmware update which I found would not work with Windows XP Home at least for me. I used my laptop which has Vista Ult 32 bit it updated with no problem that is so far the only solution I used.
I don't know if this is much of a solution, but from what I understand from my extensive research on this product (I bought one online and have been trying to get updated maps), Magellan no longer supports this unit. I looked on their website to confirm, and on the "Scheduled Map Updates" list, the Magellan 300 has no further updates available. Apparently, this has been the case for the last few years.
I think Magellan makes it so if you don't update your map every year it will freeze up. Mine does the same thing and they told me to buy an update for $99 last year so I did and it worked and then after it started telling me my map was over a year old this year it started freezing up again. I don't want to pay $99 every year to keep this thing working. I wonder if Garman or Tomtom does the same thing.
Same problems, you have to update as far as I know and you have to update every year otherwise it will start to freeze up. It's a rip off because it's $99 a year. Does anyone know if the other GPS companies do this?
THE CURE for this problem is NEVER BUY Magellan again!!
After paying over £800 for an early Roadmate 700 (which failed and was replaced by a failed/recon version) then to have problems with software.. now having waited a year to get map update and version 6 firmware I find it doesn't give me Magellan Tools which was promised by Magellan Support.
After several mail queries and important qustions remaining unanswered I am buying a Tomtom Go 720T which will do all the updates automatically via a cradle linked to my PV/Internet.
NEVER EVER AGAIN a damned Magellan - great when it works but it's easier to get blood from a stone than good support from Magellan.