Question about Software Shelf International Promodag Enterprise Server (m32647)

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Unexpeted close promodag.

I have a big problem. I have installed Promodag 8.5 into W2k3 Sp2 server. When I run promodag I recive this error and the application close. Event Id:1000 Category:none Source:.Net Runtime Error Reporting Description: Faulting application repex.exe, version 8.5.0.0, stamp 493ffa35, faulting module olmapi32.dll, version 12.0.6423.1000, stamp 49b08045, debug? 0, fault address 0x0004c488. Data 0000: 41 00 70 00 70 00 6c 00 A.p.p.l. 0008: 69 00 63 00 61 00 74 00 i.c.a.t. 0010: 69 00 6f 00 6e 00 20 00 i.o.n. . 0018: 46 00 61 00 69 00 6c 00 F.a.i.l. 0020: 75 00 72 00 65 00 20 00 u.r.e. . 0028: 20 00 72 00 65 00 70 00 .r.e.p. 0030: 65 00 78 00 2e 00 65 00 e.x...e. 0038: 78 00 65 00 20 00 38 00 x.e. .8. 0040: 2e 00 35 00 2e 00 30 00 ..5...0. 0048: 2e 00 30 00 20 00 34 00 ..0. .4. 0050: 39 00 33 00 66 00 66 00 9.3.f.f. 0058: 61 00 33 00 35 00 20 00 a.3.5. . 0060: 69 00 6e 00 20 00 6f 00 i.n. .o. 0068: 6c 00 6d 00 61 00 70 00 l.m.a.p. 0070: 69 00 33 00 32 00 2e 00 i.3.2... 0078: 64 00 6c 00 6c 00 20 00 d.l.l. . 0080: 31 00 32 00 2e 00 30 00 1.2...0. 0088: 2e 00 36 00 34 00 32 00 ..6.4.2. 0090: 33 00 2e 00 31 00 30 00 3...1.0. 0098: 30 00 30 00 20 00 34 00 0.0. .4. 00a0: 39 00 62 00 30 00 38 00 9.b.0.8. 00a8: 30 00 34 00 35 00 20 00 0.4.5. . 00b0: 66 00 44 00 65 00 62 00 f.D.e.b. 00b8: 75 00 67 00 20 00 30 00 u.g. .0. 00c0: 20 00 61 00 74 00 20 00 .a.t. . 00c8: 6f 00 66 00 66 00 73 00 o.f.f.s. 00d0: 65 00 74 00 20 00 30 00 e.t. .0. 00d8: 30 00 30 00 34 00 63 00 0.0.4.c. 00e0: 34 00 38 00 38 00 0d 00 4.8.8... 00e8: 0a 00 ..

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Hello,

Olmapi32.dll is one of the MAPI components installed with Outlook 2007. I think that your current configuration file contains one of the following conditions: account impersonation in the Exchange Connection tab of Tools > Options, and/or a hidden mailbox to establish that connection to the Exchange system. That could work with Outlook 2003, but not with Outlook 2007 or 2010.
Can you follow these steps:

  1. Locate the Repex.pri file, that you should find in the %SYSTEM%\ProgramData\Promodag\Reports\8\ directory.
  2. Edit it using NotePad.
  3. Delete the following values (xxxx in red):
    • MAPIServer = xxxx
    • MAPIMailbox = xxxx
    • MAPIUseNTSpecific = x
    • MAPINTAccount = xxxx
    • MAPINTPassword = xxxx
    • MAPIUserName = xxxx
  4. Save the Repex.pri file.
  5. Start PROMODAG Reports.
  6. Go to Tools > Options and open the Exchange Connection tab.
  7. Enter your connection settings (user account and mailbox) and make sure that the following conditions are met:
    • The user account is a member of the local Administrators group.
    • The user account is a member of the Exchange View-Only Administrators group.
    • The user account is associated to a mailbox and you select that mailbox (Outlook 2007 MAPI client libraries do NOT support impersonation).
    • The mailbox is not hidden in the Global Address List (Outlook MAPI client libraries would make the application crash).
I believe this should be sufficient to solve the problem.

Best regards,
Pierrick Lussan
PROMODAG

Posted on Nov 15, 2010

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