Question about Brother MFC-8440 All-In-One Laser Printer

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Drum Service Message

I replaced the Drum with a new one and the "Replace Drum" service keeps coming on. I powered the printer off, the message went away but after printing couple of pages it came back, any ideas?


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  • Anonymous Nov 28, 2007

    change drum soon



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  • Brother Master
  • 1,113 Answers

Yup reset counter, must open front door and press set button then arrow to replace drum and yes, press set/ok.

Posted on Oct 21, 2007


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1 Answer

Call service

You may have gotten an incorrect message and removing and replacing the drum is a step in right direction. But if you continue to get the same message I am afraid you will have to replace the drum - they do wear out.

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he following error messages will continue to appear if the drum counter was not reset when you replace the drum unit with a new one.
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To clear these error messages, you need to reset the drum counter,
Or Visit official Brother Printer website For Brother Printer Troubleshooting Page Url Below:

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I have a Xerox 4250. After the ink cartridge ran out I replaced it with a new one and got the "replace photoreceptor cartridge" message. Reinserted the cartridge and it stayed. Called Xerox and they couldn't explain. I turned the machine off and on and the message changed to "replace photoreceptor cartridge" but an additional message of replace Smart Drum came up. I replaced the Smart Drum and it is working fine now. Note: I really don't think it was time to replace the Smart Drum. But the nearest authorized service provider was 3.5 hours away and this had to be cheaper than a service call from that distance.

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You can disable this message. Turn on while press Menu.

You have enter in "service mode"
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scroll right until last digit
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And ready!!!

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I fixed the problem (following the user's guide).
1. After reinstalling the new drum unit into the printer, keep the front cover open.
2. Press "Clear/Back" on the machine
3. Press "1" and when the LCD shows "Accepted", close the front cover.

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The back right of the drum has a small 20mm F80mA fuse that you need to replace to reset the drum counter.
(fuse blows to reset the drum life setting)

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Error message

9,037.45 Yellow Ink Stick Count Fault
your 04,021.42 here are the possibilities.
arrwup.gifPrimary Causes The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.
Table 1. 4,0xx.4x Troubleshooting Reference Table Applicable Parts
Wiring and Plug/Jack References
Electronics Module, PL 5.0
Right Side Wire Routing (2/2), Figure 3
Printhead, PL 2.0
Electronics Module, Figure 6
Drum Assembly, PL 2.0
Electronics Module Power, Figure 7
Drum Heater Relay Board, PL 5.0
Right Side Wire Routing (1/2), Figure 2
Drum Temperature Sensor, PL 6.0
I/O Board (2/2), Figure 10
arrwup.gif Troubleshooting Procedure Table 2. Process Control Error Troubleshooting Procedure Step
Questions or Actions
Test the heaters.
Run the Service Diagnostics Monitor Heaters tests with all heaters On.
Do the heaters function properly?
Replace the Electronics Module ( REP 5.0.5).
Go to Step 3.
Check the harness to the failed heater.
Is the harness damaged?
Replace the harness.
Replace the failed component.

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pls install the drump properly if it is in correct position that mean printer need to be service.

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