Question about HP Photosmart 2575 All-In-One Printer, Scanner, Copier

1 Answer

Error message request to load paper when paper is loaded. Appears that it doesn't detect paper or can't pick it up.

Error message on HP 2575 All-in-one printer states load paper when paper is already loaded in tray. Appears that it doesn't detect paper or can't pick it up.

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  • s_leary May 26, 2009

    No paper to interrupt the switch.



    What's your take on this "solution" addressing the spring?



    Best Solution
    posted on Feb 22, 2008
    Asker's Rating






    yodeller

    Rank: Apprentice
    Rating: 94%, 4 votes


    This is a very common problem. Apparently HP changed the roller because of this fault.
    I've tried cleaning, I've tried making the roller rough. I tried to get HP to send me a new roller but they didn't even reply.
    HP are a rubbish company who don't care at all about customers (and their printer software (bloatware) is even more rubbish).
    BUT - the solution I found:
    The spring that holds the roller down onto the paper is too weak. I bent the end of a straightened out paper clip into a small hook then made another hook-like bend a bit further up (but kept the rest of the clip to use like a handle). the length between the two hook parts is just under 1/2 inch. Don't cut it yet - buy you will need to when it's in place.
    Hold the handle end (the bit at the bottom of this sketch) so you can fiddle about in the small space and don't loose the spring altogether.
    Find the spring that fixes onto the roller gadget, it hooks onto the printer body. Hook the spring off the hole in the printer body, and then catch the second (double) hook of the paperclip onto the small printed circuit board just by the roller (most of the board is empty - so hook it to the left end of the board).
    Then, when it's all in place cut the rest of the paperclip off.
    You can see the double hook part once I'd cut off the "handle" piece in the photo:

    and here you can see where the spring used to go, and where it fixes with the clip thingy I made.


    Of course this is what I did (when I was about to throw the printer away so it was a last chance survival idea), if you loose the spring, stick it onto something that goes sparky-sparky or otherwise kill the machine or yourself I can't take responsibility!

  • s_leary May 26, 2009

    I should have mentioned in my correspondence that I had already followed HP service you mention to check for functionality to no avail. Guess that leaves the Cleaning Kit option... or purchasing a competitor's All-in-One printer scanner. Any recommendations for a wireless unit?

  • Paul McGrath
    Paul McGrath May 11, 2010

    microswitch failure or IC processor not receiving signal or trash (piece of paper) interrupting the switch to function normally

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  • Expert
  • 191 Answers

Hi,

I recommend you to follow the instructions given in HP web-site only to ensure the proper functionality of your product.

Please Click Here and follow the instructions to check the functionality.

If problem still persists Click here and follow the instructions to clean paper rollers using Cleaning kit.

Posted on May 26, 2009

  • laxmankumar
    laxmankumar May 28, 2009

    I don't know much about other printers. But I can suggest you the following All-in-ones for the wireless capability.


    1. HP Officejet Pro 8500 Wireless All-in-One Printer - A909g

    2. HP Officejet 6500 wireless All-in-One


  • laxmankumar
    laxmankumar May 28, 2009

    I don't know much about other printers. But I can suggest you the following All-in-ones for the wireless capability.


    1. HP Officejet Pro 8500 Wireless All-in-One Printer - A909g

    2. HP Officejet 6500 wireless All-in-One


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