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Place a flatblade screwdriver in the lower lip of the drawer, and manually force the tray out. It is okay to pull, you won't break the tray. It rides on a straight rail gear. After pulling on it, it should eject normally, but stay open. If it closes right away, there must be some blockage within the case. Using a flashlight, check to make sure no foreign object is blocking the tray. If the tray stays open, that is a good sign. Push it in and see if it closes on its own. Try pushing the button to eject. If the tray does not come out, take it in for service. If it comes out, perhaps the problem is solved.
With some luck, you might be capable of fixing it yourself without even opening the box!
-Try to push the tray in a little bit when closed! Some times dust gathers on the greasy tray rails resulting it not to open and close to the full extend. If it helps but the problem comes back, then you should open the box and clean the the rails more thoroughly. Have a look at the switch that senses if the tray is open or closed. (Placement is model deppendant ) ! -Clean the optical lens with a cleaning CD(It is a disk with a soft brush glued to the readable side close to its center). If you haven't got one you could try to blow inside with a straw while the tray is open.
If these don't help then you must open the box.(If you are kind of a handyman) or let a pro do the job. Unplug the box from wall outlet. Open the box then check all the cables that go between the DVD unit and the PCB/electronics board. You may "Carefully" disconnect the cables from both ends then reconnect them (Some times cables themselves could be causing the problem). If none of the above helps it most likely is the laser-/optics-head that has burned out and needs to be replaced. Other electronics failures are possible too but rare. You may consider getting professional help!
This is a common problem with many older units.
When you press eject the light flashes on the box
and the screen says" Open tray" bu nothing happens.
The cause is a weak eject motor , that is unable to
break the magnetic seal holding the cd rom against the spindle .
If you press eject wait 1 second then smack the top
of the box HARD right over the cd rom drive your tray will
The fix for this is to clean out the drive and re-lube all the
tracks and guides ,also gap the magnet in the upper hub
so it holds the cd with a little less force .That will enable
the motor to break the seal with out stallingout
It sounds as if there is either still some obstruction within the CD tray mechanism or path, or else the CD drive itself has failed and should be replaced.
I would recommend replacing the CD drive, especially if it has already caused one CD to break into fragments.
Replacing a CD drive should be reasonably easy if you have a tower computer and are happy to open the case.
Depending on the design, there are normally only 2 screws on each side of an optical drive and 2 cables on the rear to disconnect (3 cables if you have a direct sound connection from the drive to the motherboard).
Some case may have a quick release method for removing the optical drive. You should consider replacing the CD drive with a combination CD R/W DVD drive unless you already have a second DVD drive installed.
the best I can tell you is take off the outer cover of the player and try gently to 'assist' the tray by pushing it back in and watch to make sure it's going in straight. Here you should be able to see what is causing the tray 'not' to close. Worse case senario is once the tray is closed, it may not open. There is a small piece that breaks easily on these things. I just had one not to long ago with this problem. Hopefully, you'll be able to at least get it closed. If nothing breaks as it retrieves back in, it may work normal again just because it's slightly off track. Hopefully that works.
gently push the cd door back in while pushing the door closed button , untill it closes if it still comes out then the cd laser mechanism is not lifting or something else has happened , then it will need to be tested to determine the exact cause