Question about Brother MFC 8500 All-In-One Laser Printer

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Paper jam The printer continues to say paper jam although I have taken out the paper and blasted air through the printer. There are no visible bits of paper in the printer. I took out the printer cartridge and the drum and still couldn't find anything. Eshani karu

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Check paper jam error you need do:
1) between paper input tray and cartridge check any pieces paper
2) between cartridge and fuser area do same thing
3) check fuser and pressure roller(near fuser) any pieces of paper there
4) after fuser to output tray
all above step checking for avoid any pieces paper obstruct any sensor through all paper road, so that cause jam error
hope help you something fixed, please take a rating let me know how much helped you thanks! keep in touch your question

Posted on May 25, 2009

  • Frank Zhang
    Frank Zhang May 30, 2009

    please take a rating if the solution helped you thanks! keep in touch your comment.

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1 Answer

Paper is jammed and cannot get it out


It can vary a lot from one printer to the next, but I suggest this . . .
Turn off the printer at the mains supply (you really do not want it grabbing your fingers inside) :)
Look down the back where the paper gets taken in, and see if any paper is visible in there, if so, carefully remove it, you may have to use some long handled pliers or grips of some kind.
If it all seems clear, the paper jam may be a bit further inside the mechanism. Inside there are several rollers that grip & guide the paper sheets through, and this is where paper is usually stuck.
Open the printer lid (not the scanner, but the whole lid as if replacing the ink cartridges. And check carefully nothing is hiding in there. Most paper is white and so easily visible, but some gets ink on it when jammed and may even be black and near invisible in that dark area.
Be very careful to not damage any of the mechanism inside, as they are usually very sensitive to things being poked around in there.
If after all this, no paper can be found, you may need to take the complete lid off the printer to get right inside, which is a bit of a bigger job.
Also, unless you are 100% sure that it is paper blocking it up, unplug all cables, and gently turn the printer over to see if anything falls out :)
I fix printers as an engineer, and have found, coins, pens, biscuits, sweets, paper, labels, pencils, a sandwich!!, toys, hair ties, elastic bands ! Never found any small animals in one yet, but there's always tomorrow :D
Good luck with it.

May 18, 2011 | Lexmark X2670 All-In-One Printer

4 Answers

WHEN I TRY TO PRINT I GET A MESSAGE ON MY COMPUTER SCREEN THAT PAPER IS JAMMED.PRESS THE PRINTERS START BUTTON AND PRINTING WILL RESUME.THE PAPER IS NOT JAMMED AND SOMETIMES IT WILL PRINT AND SOMETIMES...


This is a problem with sensors and mechanic.
Check if you can find any foeign objects stuck inside the printer, eventually turn printer upside down and shake it a bit.
If there is no foreign object the printer must be taken apart and reassembled by a technician.

Sep 10, 2008 | Office Equipment & Supplies

1 Answer

My paper keep getting jam and will not go into print


  1. Turn off the printer.
  2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.
  3. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.
  4. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.
  5. Turn the printer back on. If you continue to receive a printer jam error try repeating the above steps again. If issue still persists and you see no paper that is stuck in the printer it

May 14, 2011 | Office Equipment & Supplies

1 Answer

I have a problem. When I turn on my printer, the first symbol from top constantly blinks and it doesn't print anything. How can I solve this issue?


Welcome to FixYa!

If the first symbol on the top is constantly blinking as shown in the picture below, It means that a paper or a foreign object has jammed your printer.

jas247_22.gif

Jam can occur in 3 areas. Please refer to the image below.
1. Internal Areas
2. Input Trays
3. The Output Bins
jas247_23.gif

To clear the jam, turn the printer off and disconnect the power cord. Be careful not to tear the paper in case of a paper jam. If a small piece of paper remains in the printer, it could cause additional paper jam.

Let's clear out the Internal Areas first. Push the button to open the print-cartridge door, and then remove the print cartridge. To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper. Please refer to the image below.

jas247_24.gif
If jammed paper is visible, grasp it with both hands and slowly pull it out of the printer. Please refer to the image below.
jas247_25.gif
If no paper was jammed inside the print-cartridge door, open the Output Bin or the back door
of the printer. To avoid damaging the printer, do not attempt to clear a jam in the top output bin by pulling the paper straight out.
jas247_26.gif
Again, if jammed paper is visible, grasp it with both hands and slowly pull it out of the printer.
If no paper or foreign object is visible, close the back door of the printer.

Next, let's take a look at the Input Tray. (We have already taken out the print cartridge.)
Lift the Tray 1 roller cover, grasp the jammed paper or foreign object, and slowly pull it out of the printer. Please refer to the image below.
jas247_28.gif
If no jammed paper is or foreign object is visible, open Tray 2 and see if a paper is visible. Again remove it slowly with both hands. Please refer to the image below.
jas247_29.gif
Close Tray 2.
If no jammed paper is visible in the second tray area, pull down the upper media guide (we have already taken out the print cartridge). With both hands, grasp the jammed paper and slowly pull it out of the printer. Please refer to the image below.
jas247_30.gif
Close the upper media guide and return back the print cartridge. Please refer to the image below.
jas247_27.gif

These steps should clear out any jams that you are experiencing.
Connect back the power cord again and turn on your printer. You should be able to print now.

Thanks for using FixYa. Keep me posted.
Jas247

Mar 03, 2011 | HP LaserJet Black-and-White Laser Printer

1 Answer

Clear the paper jam message but there is no paper jam


Hi
To clear the paper jam check for any visible paper jams. If there are none then remove the toner cartridge and inspect for any bits of paper stuck under there. Hold the printer upside down and try and shake it gently to remove small bits of paper. Open the rear door of the printer and try to find any visible paper stuck. After this turn on the power to the printer. Hope this helps... Please post back if more help is required.
Daniel

Nov 08, 2010 | Dell 924 All-in-One InkJet Printer

1 Answer

Paper Jam Toshiba 250


Hi,
  1. Turn off the printer.
  2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.*
  3. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.*
  4. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.*
  5. Turn the printer back on. If you continue to receive a printer jam error try repeating the above steps again. If issue still persist and you see no paper that is stuck in the printer it's likely your printer is experiencing another hardware issue and i suggest contacting theprinter manufacturerfor additional assistance and/or repair.
Thanks! mannu_rakesh

Aug 31, 2009 | Office Equipment & Supplies

1 Answer

Major Paper Jam on Dell 5110


When working with any printer it's inevitable that you'll encounter a paper jam. Below are the steps you'll want to follow when this occurs.

1. Turn off the printer.
2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it.*
3. Remove all paper trays and any paper that may be stuck between the tray and the printer. If the stuck paper is visible manually remove it.*
4. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.*
5. Turn the printer back on. If you continue to receive a printer jam error try repeating the above steps again.

If issue still persist and you see no paper that is stuck in the printer it's likely your printer is experiencing another hardware issue and we suggest contacting the printer manufacturer for additional assistance and/or repair. *

To manually remove paper pull on the paper with both hands being careful not to tear the paper while pulling it. If you're unable to get to an edge of the paper that allows you to pull it you may need to manually rotate the gears that feed the paper through the printer. Preventing a printer paper jam As mentioned earlier it is inevitable that you will encounter at least one paper jam during the life of your printer.

However, if you're encountering frequent paper jams following the below steps can help prevent paper jams from occurring. * If your printer has a paper tray do not fill the tray to capacity. If you're encountering frequent paper jams reduce the amount of paper you place in the tray each time it is filled. * Make sure you or the tray feeding the paper into the printer is aligned properly and/or the slider used to hold the paper in place in the tray is snug with the paper. Many printers have sliders that allow different types and sizes of paper to be fed into the printer. If the slider is not properly positioned it can cause paper jams. *

Use standard office paper; folded paper, paper with labels, and specialty paper such as hard bound paper can often cause paper jams. If you're uncertain with what type of paper you should use with your printer your printer documentation will list the types of paper compatible with your printer. * Do not mix the types of paper you're feeding into the printer at one time. If you need to change the type of paper or size of paper being used removed any other paper currently in the printer before inserting the new paper. * Examine the printer for any previous stuck paper in the printer. Previous paper jams, torn paper, printing labels or other foreign objects in the printer can cause reoccurring printer jams.
I hope this information allows you to resolve this issue.

If I have helped you, please help me, and rate this suggestion the highest FixYa rating. If you cannot rate this post with the highest rating, then please comment to this post and I will try to help you further.

Regards
Anand

Jul 17, 2009 | Dell 5110cn Laser Printer

1 Answer

Its says it has a paer jam but i dont have paper in it??? It dosent print anything!!!!!!1


Probably a bit of paper or dustball

Blast it all over the feed path , back and front with a can of air and try again. It is seeing something that isn't there and you need to blow it away ;-)

Whatever it is.....

Cheers!

Mar 26, 2009 | Canon PIXMA MP160 All-In-One InkJet...

1 Answer

Paper jam message, but no paper visible


Are there any traces of paper in the printer? Have you tried by restarting printer?

Mar 18, 2009 | Canon PC-D340 All-In-One Laser Printer

1 Answer

How to change ink cartridges? Release jammed paper? Paper won't feed!


Sounds like it needs cleaning:

You will need : 1 can of "compressed air", 1 container of ether rubbing alcohol or some form of Goo-Gone.

1. In short blasts (NOT LONG ONES) blow through the paper path. Open any paper jam access trays before doing this so the bits escape.

2. Using a SMALL amount of Goo-Gone and either a Q-Tip or small dust free cloth, clean all the rubber rollers on the bars. Cheap paper leaves a fine dust and after time will make the wheels very slick.

Doing this every other month can save you from jams and is just a good maintenance plan for your printer.

Also don't use 'cheap paper'.

Good luck! :)

Oct 26, 2008 | HP Deskjet F4180 All-in-One InkJet Printer

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