Question about Philips PET702 Portable DVD Player

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Dvd player will not reconize a dvd when trying to play

My philips portable dvd player model PET702/37 will not load any dvds

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  • Anonymous Mar 29, 2014

    My portable DVD player my venture will play DVDs but the picture goes out but the sound keeps going

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  • 814 Answers

Try cleaning the dvd compartment of all dust and debris with a can of compressed air. Check and make sure all the dust and debris is cleared of the laser transport and lens. Use cotton swabs and small amount of isopropyl alcohol to clean off the laser lens and tracks and gears of the transport . Use a cotton swab with a small amount of alcohol on the tip to clean the laser lens. Rub the swab gently across the lens, until it appear bright and shines. Use the other side of the swab to remove any excess moisture from the lens. Use cotton swabs to clean the rails and gear of transport. Applie small amounts of alcohol to the tips to loosen caked on dust or dirt. Use compressed air again to clear the dust and debris from transport area. After the through cleaning. Try the player again, using a dvd to see if the operation returns to normal. If not, try resetting the dvd player to factory setting. You can do this using the on screen menu to go into the settings. Use the remote control and press the settings button. Use the up and down arrows to highlight the preferences section and press enter. Once in the sub-menu use the up and down arrows to highlight the default function and press enter. This will have reset the dvd player to the factory settings. Now try using a dvd to test the player to see if it operates normally. If it does not play normally, you may have a proplem with the spindel, check it to make sure its is making good contact with motor, if it appears loose, applie a drop of super glue to snug up the grip. After it dries completely. Test the player again with a dvd. If the unit still fails to operate normally, you may be having problems with either the drive motor or the power supply circuits. For these problems you need to contact a service center. They will have all the service information to troubleshoot these problems properly. You can call Phillips customer support at this telephone number 1-888-744-5477. They will be able to tell you how to get the dvd player tested and serviced. I hope this information helps you with your problem.

Posted on Jun 01, 2009

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