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Ice Maker Dispenser Motor Won't Stop Running

Kenmore 970-563341 made by Frigidaire. The ice maker motor to dispense the ice through the door won't shut off when door is closed. Open the freezer door and the safety works - it does shut off. I have ensured the trap door for the ice dispenser closes properly. The relay clicks on and off properly. When I plug in the circuit board connection to the dispenser cover it immediately starts to run. I have emptied everything and ensured that there are no blockages.

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  • Kenmore Master
  • 9,257 Answers

There is a plastic part in the dispenser that holds the micro switch that operates the auger motor when you push the paddle. If you're handy with hand tools, you can order the part and replace it yourself. The part is on the outside of the door.

Posted on Jun 26, 2017

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Posted on Jan 02, 2017

Rotu
  • 175 Answers

SOURCE: No water or ice through door

sounds like the dispenser assembly is not sensing that the trap door is opening fully, so it wont send power to the auger motor or fill valve. If you are pretty handy, you can disassemble the door and take out the dispenser assembly and try to take the assembly apart and correct the throw on the trap door. Otherwise, I'm afraid you need a new dispenser to the tune of about $250 parts and $225 trip and labor. Good luck!

Posted on Dec 17, 2006

dididsaythat
  • 291 Answers

SOURCE: Frost buildup on ice/water dispenser

Is the trap door flap closing properly where the ice comes through the door? If open, warm air would be coming in frosting and maybe iceing things up

Posted on Aug 28, 2007

  • 1122 Answers

SOURCE: Ice make problem

I THINK WHAT YOUR SAYING IS YOU HAVE ICE AND WATER IN THE DOOR AND YOUR GETTING WATER IN THE DOOR AND NO ICE,IF THE ICE TUBE IS CLEAR YOUR PROBLEM LIES IN THE INLET WATER VALVE OR THE ICE MAKER ITSELF,YOU CAN JUMP THE WATER VALVE TO SEE IF IT SHOOTS WATER TO THE ICEMAKER,FIRST PULL FRIG. OUT,REMOVE BACK PANEL,TAKE TWO LEADS OFF THE VALVE NOW GO SEE IF YOU HAVE WATER STILL COMING OUT OF THE DOOR,IF YOU DO THESE ARE THE LEADS YOU NEED,FIND A OLD POWER CORD YOU NEED TWO CLAMP FITINGS OR GATOR CLIPS,SLIP THEM ON THE TWO TERMINALS ON THE WATER VALVE ,THEN PLUG THE CORD INTO A OUTLET AND COUNT TO 5 AND UNPLUG,NOW GO TO THE ICEMAKER AND PUT YOUR HAND IN THE WELL AND SEE IF YOU FEEL WATER IF NOT YOUR VALVE IS BAD,IF THERE IS WATER IN THE WELL YOUR ICEMAKER IS BAD,GET THE MODEL NUMBER FROM INSIDE THE FRIG. AND CALL LOCAL APPLIANCES PARTS STORE AND GET THE NEW PART,LET ME KNOW-MIKE

Posted on Jun 26, 2008

  • 2 Answers

SOURCE: Frigidaire model FRS6LE4FW0 water dispenser does not work.

I DONT GET WATER OR CUBES

Posted on Jan 11, 2009

  • 1 Answer

SOURCE: Frigidaire plhs267za side/side water dispenser leaks while ice maker cycles

My Frigidaire model FRS24ZGE leaks water from the bottom of the freezer door after using the water/ice dispenser. Any ideas on a fix?

Posted on Jul 18, 2009

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Ice Maker not dispensing, auger not running


Hi Zack, this is AP!

I understand you are experiencing trouble with your Frigidaire refrigerator not dispensing ice from the dispenser on model#PLHS267ZA. First, check to see that both doors are closed. The dispenser will not operate if the freezer door is not closed to make the safety switch located where the door meets the outer wall of the freezer. Close the door and make sure nothing is blocking the door keeping it from closing. Another troubleshooting tip is to disconnect the power to your refrigerator for 5 minutes, then reconnect and try to dispense ice. If you are still experiencing the same problem there could be a problem with the motor releasing the ice. If your appliance is still in warranty, you may want to check with the manufacturer to determine any warranty coverage, or if there are any professionals in your area who will not only be able to ensure this is the appropriate fix, but may actually save you some cost if is something simpler to repair. I hope this information helps to some degree.

Best of Luck,

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Frigidaire gallery side by side won't send water to ice maker tray, but will to water dispenser


Hello Jim czyryca - From what you are describing if the ice maker is not making ice but is dispensing water, sounds like the refrigerator has a frozen water line, faulty ice maker valve or bad component that sends power to the ice maker valve when needed. The ice maker cycles internally to call for water so I strongly suggest contacting a professional to move forward accurately to assist with the repairs.

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1 Answer

Kenmore side by side icemaker


Your product is an IDI (In Door Ice the bucket is in the door) or a Non-IDI? By the way, you mention the Ice maker. The thing is that if the ice maker is not runnning then you don't have ice to dispense and obviously the fact that the motor is working or not is irrelevant. So that's why I suppose that the problem is not the ice maker but the trajectory of the cubes from the bucket to outside of the door.

In the Non-IDI sometimes it happens that the safes in the bucket jump the locks were the bucket resides so the auger motor (the one that move the shaft so you get the Ice) is still running but you can't get ice because the bucket is not in the right position. Just try to relocate the bucket.

You can see if the motor is moving the shaft pressing the light switch that is at the top of the freezer. Then dispense, when you press the switch the main board thinks that the door is closed so you can dispense and see if the motor is moving the shaft.

Other failure mode is the flapper door, it depends if the dispenser works with full electronics or if it's an electromechanical dispenser. Full electronics dispenser use a stepper motor to move the flapper door so the failure is that when you press the pad and the flapper door is closing, if you press it again then it get stucked, the motor dispense but the flapper door is closed. With electromechanical dispenser, maybe is the dashpot mechanism.

If any of these solutions couldn't fix your problem please tell me. I think that I can solve this particular problem.

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1 Answer

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PLEASE CLARIFY THE TERMS "MOTOR", "ICE MAKER SWITCH" AND "ICE TO COME OUT"

FAN MOTOR? COMPRESSOR? AUGER MOTOR?
ICE MAKER ON/OFF SWITCH? DISPENSE SWITCH? DOOR LIGHT SWITCH?
ICE TO COME OUT OF THE ICE MAKER? ICE TO COME OUT OF THE DISPENSER? ICE TO COME OUT OF BIN?

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