Question about Western Digital External USB 2.0 80 GB Hard Drive

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Cannot read external hard drive

It is like the drive never existed.  I get a code 10 error in the device manager.

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Re: Cannot read external hard drive

The IDE controller on the drive pcb or the enclosure has failed. Switching the enclosure should do it.

Hope this helps.

Posted on Oct 21, 2007

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My Hitachi Simpledrive Mini 250 suddenly quit....when I lookein the device manager it said Code 10, would not start????

Sounds like a disk error and it cant read the start of the drive. If it still detects it you might be able to repair it with a partition recovery or partition repair tool available online.

Dec 11, 2014 | Hitachi SimpleDrive Mini 250GB USB 20...

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Device driver download

Check the Power and Data Cable

  • Check that the power cable is securely connected to the external drive and wall socket (applies only to desktop external hard drives).
  • Do not connect the drive through a USB hub, connect it directly to the PC or laptop. Make sure the power adapter is connected directly to a wall outlet, not to an extension cord.
  • Ensure the cable is securely connected to both the drive and computer.
  • If your external hard drive came with with a Y-cable, use both USB connectors to ensure the drive is getting the appropriate power.
  • If you are connecting to a PC, use the USB ports found on the back of the computer. Avoid using USB ports found on keyboards, monitors or the front of the PC.
  • If the problem still continues, try using a different USB port.

Check the Drive Partition in Disk Management

Even though the drive may not be visible on the "Desktop" or in "My Computer," check to see if the drive is recognized in "Disk Management."
  1. Right click on "My Computer" and select "Manage" from the menu.
  2. From the "Computer Management" window select "Disk Management" from the menu on the left.
  3. In "Disk Management" check to see if the drive is visible. If the drive is found, look at the partition for the drive. New drives will be labeled as FAT32 and have a drive letter assigned.
  4. If the drive does not display as "Healthy," or shows the file format as "RAW," then the partition has become corrupt. It could also be corrupt if the bar above the drive is black and shows as "Unallocated."
  5. To make the drive usable again after a partition has become corrupt or lost start by right clicking on the drive in "Disk Management" and select "Delete partition" from the menu. Then right click on the drive again and select "create partition" from the menu. Follow the steps in the partition wizard to create a Primary partition.

    NOTE: Deleting the partition will cause all data on the drive to be lost. If the partition has become corrupt this may be unavoidable. HGST is not responsible for lost data. It is highly recommended that data be backed up in multiple locations on multiple drives to minimize data loss.
  6. After the new primary partition has been created "Disk Management" will display the drive with an NTFS partition. The NTFS partition is unusable on a Mac. If the drive is used on Macintosh and Windows computers, follow the link below to obtain a FAT32 formatting tool which will allow both Windows and Macintosh users to use the drive.

Check the drive status in Device Manager :

  1. Right click on "My Computer" and select "Manage."
  2. From the "Computer Management" window select "Device Manager" from the list on the left.
  3. From the device list, expand the "Disk Drives" category by clicking on the [+] symbol found to the left. If the drive is detected by the system, there will be an entry for your external drive.
  4. If it is not listed under "Disk Drives," expand the "Other Devices" category and see if there is an entry for an "Unknown Device."
  5. Right click the "Unknown Device" and select "Properties."
  6. Under the "General" tab, it will typically display "This device is not working properly" followed by either Code 10 or Code 28.
  7. Code 10 would suggest a potential power supply issue (typically 3.5-inch desktop external drives). If a second external drive with an equivalent power supply is available, try connecting the power supply to the drive.

    NOTE: Before connecting a power adapter that did not ship with the external hard drive, verify that the power configuration matches exactly with the power adapter that was supplied. Failure to use the correct power supply can result in damage to the unit, injury or fire.
  8. If a different power supply is not available, verify the problem by connecting to a different USB port or by connecting to a second PC.
  9. If the same error code is still displayed, create an RMA and return the drive under Warranty.
  10. Code 28 would suggest a driver error.
  11. Expand the "Disk Drive" category in "Device Manager" right click on the drive and select "Uninstall."
  12. Disconnect the external drive, reboot the computer and reconnect the drive when the computer has finished restarting.
  13. If same error is displayed, try connecting it to a second PC to verify the issue.
  14. If the drive fails on the second PC with the same error, create an RMA and return the drive under Warranty.

Apr 06, 2013 | SimpleTech SimpleDrive Pininfarina 320GB...

1 Answer

Toshiba 1tb hdd external hard drive not reading

Try using HDD Regenerator to check and possibly to repair the disk. HDD Regenerator allows to repair bad sectors on damaged hard disk drives without losses of the existing data.

Jan 11, 2013 | Toshiba (1TBEXT-HDD) (1TBEXTHDD) 1000 GB...

1 Answer

I plugged in my external hard drive and received the error this device cannot start code 10 even though the device "lit up"

click start control panel administrive tools computer management device manager scroll down universal serial bus controllers you could see a yellow question mark?

right click to reinstall drivers

if you can see your usb drive but its not working

ports(com&lpt)right click update driver if this fails to fix the problem

check the USB leads that attach to the motherboard usually red white green black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems for a computer and its parts

click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x

right click to reinstall drivers

hope this helps

May 07, 2011 | SimpleTech Signature Mini 250GB External...

1 Answer

I disconnected my computer to move it and when I reconnected it I can no longer access my external HDD. The computer recognises a mass storage device but says that the device can not start (code 10). I've...

Sometimes when an external device has an unexpected loss of power, the computer has trouble accessing the drive after power has been restored. In Device Manager, try re-assigning the drive to anoter letter. What can happen is the computer has reserved a spot for the external although it is having difficulty accessing it. If you're able to re-assign the external drive, you should be able to access it.
p.s. this is very common with external drives formatted in FAT.

Jul 14, 2009 | LaCie Design by F. A. Porsche 160 GB Hard...

1 Answer

My Maxtor 3200 ext. drive which I had for one year now (no pbs.) not being recognized by my system and I see a Code 10 error in the Device Manager.

first you can use your troubleshooter in your device manager to find out what that code 10 error is or you can go to the maxtor website in the support or troubleshoot section and tell them your code 10 error,it might be a driver needs to be updated.

Dec 05, 2008 | Maxtor Personal Storage 3200 (U01E200) 200...

2 Answers

SimpleTech 320 gb. Code 10 Problem

i doubt you can do anything about it. Code 10 is a hardware failure, so you will have to return it and get your warrenty.

Apr 28, 2008 | SimpleTech 320GB SimpleDrive External by...

1 Answer

Device not working

Most of the time when you get error messages like this it is due too drivers. Now in order to determine this issue I need to know what type of computer you have, OS installed on it, how old the PC etc. Please advise!

Nov 25, 2007 | Maxtor OneTouch III Mini Edition 120GB...

1 Answer

Code 10

Windows error code 10 indicates a hardware error or failed driver installation. This error may appear if a device has insufficient power to operate correctly (e.g. plugged into a bus powered hub with other devices), or may indicate a more serious hardware problem. Also, it may be indicative of USB root hub drivers being incorrectly installed.

Keep me posted.

Sep 23, 2007 | Maxtor OneTouch III Mini Edition 120GB...

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