Question about Logitech Harmony 890 LCD Remote Control

9 Answers

LCD Screen is blank

I have lost the picture on the Harmony 890 remote LCD Screen.  Help please.

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  • Anonymous Nov 01, 2007

    I have the same problem. Screen is blank. Very irritating for such an expensive remote in under a year.

  • Anonymous Dec 31, 2007

    I have the same problem. I removed the battary twice and the screen came back, but after the third time it will not work. The remote works but you can not see the words. Only blue screen. Help!

  • Anonymous Apr 12, 2008

    blank screen, but is still lit.

  • Anonymous May 08, 2008

    blank screen

  • Anonymous May 12, 2008

    Remote works, LCD screen is blank.

  • tomiboy Jul 28, 2008

    i dropped it on a tile floor off the arm of the couch, screen is blank, buttons light up and it still controls everything.

  • thesalvatore Aug 11, 2008

    Our Logitech 890 remote has a blank screen. The cradle shows that there is power (light on) but the remote has no power. It worked this morning and when we came home it did not work anymore.

  • caralf Oct 06, 2008

    I have the same problem, but now I can't connect to the remote because the mini usb plug is gone!. I did let it fall off the bed a few times, it is the fate of the remote controller, they fall of the bed!, its part of their job. Considering that, I feel that the Harmony 890 should be stronger, like my blackberry which I can't remember how many times it has bounced off the ground, and it still works fine.... The Harmony has almost no moving parts, it should be stronger at taking falls.

  • Rangersmom Oct 07, 2008

    Add me to the list of Logitechs with blank screens. I did have this happen before but I just removed the battery and all was well when I put it back in. Now nothing. This remote is WAY to expensive to be so problematic. I have had it for only six months!!

  • Anonymous Oct 21, 2008

    Blank screen. I have tried the posted solutions with no luck.

  • eraaale Oct 24, 2008

    same problem for me as well... the remote fell from the couch when I picked it up the screen was blank... the background light is still on but blank:-)

    I tried the tricks but it did not work really dissapointed

  • babalib Dec 08, 2008

    I had the same problem with a Harmony 890. I removed the battery and replaced it and it worked! Thanks everyone for the advice.

  • Anonymous Dec 19, 2008

    Also have blank screen with backlight only (but remote still works). Tried updating firmware, battery removal, etc. No luck. I believe one of my kids dropped it - but for the cost, I would expect it to be more shock proof. I would be interested in some type of replacement cost opportunity from Logitech, but haven't found one yet.

  • Anonymous Jan 04, 2009

    same problem - backlight on but blank screen. removing battery several times doesn't help.

  • Anonymous Jan 13, 2009

    harmony 620 screen is now blank but the remote has some function when i try to push buttons but dont know what button does what

  • Anonymous Jan 14, 2009

    We have a blank screen. We replaced the battery and there is still a blank screen.

  • m_abate Jan 14, 2009

    We have a blank screen. The remote is less than a year old. We replaced the battery. The screen lit up but we still have a blank screen. Please help. The guy who installed our system will not return our calls or help us. We do not have a receipt for the remote. Please help us!

  • Anonymous Jan 16, 2009

    We have the 890 and the remote was dropped on tile. All devices run fine and we get just the blue screen. Battery removal for 60 minutes, 10 count, and software update did not help. Best Buy would only refer us to Logitech, who don't seem to have a Repair option or authorized repair locations. That is the nice thing about Sony, at least you have that option.

  • Anonymous Jan 26, 2009

    my screen is blank - took out battery - put back in - now says "safe mode requested"

  • solomita Jan 27, 2009

    Our screen lights up but is blank and if you can remember where you programmed what, you can get by but not the most ideal situation.

  • Anonymous Feb 01, 2009

    my remote screen is blank

  • bradley57 Feb 01, 2009

    remote screen is blank

  • Anonymous Feb 04, 2009

    I have the same problem.

  • Spiceman43 Feb 17, 2009

    Harmony 890 - dropped it on the floor (on to a rug) and the LCD screen went blank.  The buttons all work except the ones associated with the screen.  Tried updating remote - no go.  Removed battery - brushed out contacts - no go.  Now what?!

  • Anonymous Feb 27, 2009

    I had the same problem. Remote appeared to be working but there was nothing on the Display. It would only Glow. I went through all the troubleshooting tips here. I took out the battery and put it back in an hour later. I tried the same and held the off button while doing it (safety mode) but nothing happened. I called logitech and updated all my firmware / software, Still nothing!! My remote is no longer under warranty so logitech can only give advice not supply great support or replace it. So I took the remote appart to check the connections..While it was apart I put the battery in.. and the Display Worked!!!! so I put it back together and now the remote works as per normal.



    I dont suggest ppl do this if they are under warranty, only if you've tried the other options first and it all fails then check the connections on the inside of the remote

  • admiral5555 Apr 02, 2009

    Dropped my remote onto a wood floor from about 2.5 feet....blue screen, remote still functions but no display.

    This is actually my 2nd 890. First one spontaneously gave us the blue screen of death with no drop, but it wouldn't control devices. Logitech replaced it, but now this, and they won't do anything for me since the warranty on the original remote has since expired.


  • Anonymous May 11, 2009

    blank glowing LCD screen with no options

  • Anonymous May 23, 2009

    Never dropped it and had no problems until one day I got the blank screen of death. I tried taking the battery our for an hour - didn't work. I tried a new battery but still nothing. I tried to update the remote software but that doesn't work either because remote has no life. Best Buy only referred me to mfg since just out of warranty period. Any other ideas out there? It is surprising how many people are having the same problem, just after the warranty period. I would not recommend this product to anyone. Signed - $350 down the crapper

  • meskal May 11, 2010

    You need to replace the bad LCD in your remote. I bought a defective 880 off eBay that uses the same LCD part number and replaced the LCD in my 890. If you have a any bit of mechanical and or electrical ability it is very easy. Shoot me an email for instructions:
    meskal@tampabay.rr.com


  • cmconte110 Nov 14, 2012

    Same problem. Did firmware and software updates. No change, LCD screen lit but blank. Removed battery again and connected remote to computer via USB. The screen lit up normal complete with all my activities but a "low battery" warning! I will keep battery out for 60 min. and reinstall as per earlier post. If no fix, then get a replacement battery!

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I removed the battery for 60 minutes and then re-inserted it while holding down the "OFF" button as was posted before - THAT made all the difference.  I got the "safety message" and then updated the remote and all is well again!  I didn't wait long enough with the battery removed before...

Posted on Feb 17, 2009

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Had the same thing:
Step 1 - remove the battery for about 60 minutes. There seems to be a little energy store in the unit and just taking out the battery, counting to 10, and reinstalling it does not work.

Step 2- Do a software update upgrade from the Logitech site. The new firmware level seems to have fixed the base problem.

If you just take the battery out and put it in, it does not work.
If you take the battery out and just hook it up to do a software upgrade, it does not work becuase the remote gets power from the USB commenction so it remains "hung"

The most disturbing thing about the whole event for me was the number of people that had the problem occur about 12 months and 1 day after purchase....ie when it was out of warranty!!!

Posted on Jan 10, 2009

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HI! Here's what to do if your Logitech Harmony remote's LCD screen has gone blank.


1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.

2. Connect your remote to the computer.

3. Launch the Harmony Remote Software, and log in.

4. Click "Downloads" at the top and click "Firmware".

5. The remote will go through the firmware update.

6. Select "Yes", and click NEXT to update the remote.



If the screen is still blank after you complete these steps, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.


I was out of warranty when this happenned, and they gave me a significant discount off a new remote. Go Logitech!

-D

Posted on Mar 07, 2010

Before I saw the "best solution" response, I did the same processes; tried updating through the computer first, and when that didn't restore the blank screen, took the back cover off, removed the lithium battery, blew on it in case there were any dust, then replaced it back. Screen came back just fine.

Posted on Oct 17, 2008

I HAVE HAD THE SCREEN GO BLANK TWICE. THE FIRST TIME UPDATING THROUGH THE COMPUTER BROUGHT IT BACK. SECOND TIME THIS DID NOT WORK. THIS TIME I REMOVED THE BATTERY AND REPLACED IT HOLDING DOWN THE "OFF" BUTTON. THIS BROUGHT THE SCREEN BACK IN SAFETY MODE - AN UPDATE RESTORED THE UNIT.
BY THE WAY, BOTH TIMES IT WENT DEAD I HAD DROPPED THE UNIT OIN A TILE FLOOR - MEA CULPA!

Posted on May 03, 2008

I have an 880 with blank display but the remote would still operate devices. I found there is a software and firmware update which may have been the problem.Something to do with the charging system.
I updated and presto display is back.

Hope it helps

Posted on Nov 24, 2007

Don't you have a warranty?

Posted on Nov 04, 2007

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Call Logitech!. I had the same problem. The tech went through all of the fixes with me over the phone, but it didn't help--I still had a blank screen. They ended up sending us a refurbished remote and it only took a few days to arrive!

Posted on Feb 12, 2009

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Screen is blank and the cradle has power. Can you please help.

Thanks

Posted on Oct 05, 2008

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1 Answer

Adding a second Harmony


Account migration from a Harmony 1000 to 890 is not suppoted, though it may work.

1. In the software, click on the 'Remote Settings; tab.
2. Click 'Manage Remotes'.
3. Connect the 890 and click 'Replace Remote'.
4. Update the remote.

Like I said this is not supported by Logitech, so if anything goes wrong they may not help you out with it. The saftest way to get your 890 set up is to create a new account.

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Harmony 890 Manual Download


Download Logitech Harmony 890 Remote Control Manual

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Have you misplaced your Logitech Harmony 890 Remote Control Owners Manual?

Would you like a digital, searchable, pdf version of the Logitech Harmony 890 Remote Control Users Guide?

Follow this link to download a pdf version of the operations manual.

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__________________________________________
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Unfortunately, Logitech does not sell replacement LCD screens or provide repairs. However, you may be in luck. There is a guy on eBay who does some repairing for 880's and 890's. Try searching on eBay for 'repair harmony 880'



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1. Log into the Logitech Harmony Remote Software on your computer
2. Click on the Downloads button at the top-right corner of your screen
3. Click on the Firmware button. Follow the onscreen instructions to upgrade the firmware on your Harmony remote
4. Once the firmware upgrade is complete, click on the Update Remote button
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1 Answer

Lcd screen on remote control is blank


Hey!

I had this same problem with my Harmony 890 and when I contacted Logitech, they told me to do the troubleshooting steps below and I got it working again!!!


1) Remove the battery from the Harmony Remote for 10 seconds and reinsert it. If this does not resolve the issue, please continue troubleshooting.
2) Ensure you have the latest version of the Harmony Remote Software (7.7).
3) Update the firmware on the Harmony Remote. The following link shows how to complete this task:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=10747
4) Try putting the Harmony Remote in safe mode and complete the firmware update again. The following are the steps to accomplish this:
a) Remove the battery from the Harmony Remote.
b) Press and hold the power button while reinserting the battery into the Harmony Remote.
c) To get out of safe mode, remove the battery for 10 seconds and reinsert it into the Harmony Remote.

I hope this helps!!!

-Kennedy

Dec 23, 2009 | Logitech Harmony 890 LCD Remote Control

1 Answer

Harmony 890 Screen lights up but no text shows, its just blank


HI! Here's what to do if your Logitech Harmony remote's LCD screen has gone blank.


1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.

2. Connect your remote to the computer.

3. Launch the Harmony Remote Software, and log in.

4. Click "Downloads" at the top and click "Firmware".

5. The remote will go through the firmware update.

6. Select "Yes", and click NEXT to update the remote.


If the screen is still blank after you complete these steps, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.

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My logitech harmony 890 remote's screen is blank. it still works fine, but the screen is blue and blank


This seems as though it may be a hardware issue. Please try contacting logitech through phone support of email support under the contact page on www.logitech.com

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Replacement screens can be found on ebay for around $25-$30. I was having the same problem as everybody else, and none of the solutions posted online worked for me - software, firmware, battery pulls, safe mode, etc. I replaced the screen in about 5 minutes and was back up and running.... I almost bought a new remote, but figured I'd try the $26 screen first.... Glad I did..

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I had the same problem and when I took the remote apart the ribbon connecting the lcd screen to the remote controller board was sheared. The remote was dropped and the impact caused two of the traces on the ribbon to tear.

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1 Answer

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HI! Here's what to do if your Logitech Harmony remote's LCD screen has gone blank.


1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.

2. Connect your remote to the computer.

3. Launch the Harmony Remote Software, and log in.

4. Click "Downloads" at the top and click "Firmware".

5. The remote will go through the firmware update.

6. Select "Yes", and click NEXT to update the remote.



If the screen is still blank after you complete these steps, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.

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