Question about Samsung SCX 4521F All-In-One Laser Printer

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Printer/Paper Jam Brother MFC

I cleared a paper jam.  It came out in two pieces.

When I went to print again I received the paper jam tone and LED read "Paper Jam Open back cover"  I checked for more paper. Nothing, clean as a whistle. Tried to print again, no luck.

I've had several people check, no paper jam.

I put the screws to the machine, everything clear.

Every time I try to print, same thing happens, plus it makes a weird sound like the mechanism is trying to do something.

Oh and the on/off switch doesn't work.  I have to unplug/plug it to get it to reset. 

Also, this happened around the same time I intalled a Cyan cartridge.

Printer is less than a year old, bought new.

Can anyone help me?

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  • Carmen Kearney
    Carmen Kearney Nov 04, 2007

    Response to wbmassel inquiry.



    It's an MFC 240C.



    Fourteen days later and I'm still getting the "Paper jam open back cover then remove paper. " message.



    I still am unable to print. When I try it just makes a lot of noise and I get the paper jam message again.


  • ladbala Nov 05, 2007

    we have the Brother mc 9600, had a printer jam in the drum, cleared it, still states, printer jam/ offline, makes the loud noise. I need a soluion.

    Stephanie

  • Stephen Lubberts Dec 13, 2007

    Word for word, I have the same problem, except I just got my printer new last week. This happened after I loaded a piece of paper that had already been printed on. Didn't know it was so finicky!
    Anyway, I've contacted Brother's online support and am currently awaiting their answer.
    Their online solution manual ishttp://welcome.solutions.brother.com, which has some nice diagrams. On the Paper Jam page, highlighted in green is a suggestion to "move the print head to take out the paper" which I have no idea how to do.
    Hopefully after a good night's rest the printer will feel better and I'll plug it in again to see if it's better.
    PS. It makes flawless photos when it's working!

  • Anonymous Dec 14, 2007

    There was a paper jam. I opened the back and took out the paper. the message reads print unable 51. I will lilke whaat next to do.. I unplugged more than once still no result. Please help

  • shashia Feb 10, 2008

    paper jam cleared but still get the same message. paper jam open back cover and clear.

    i have checked it many times and switched it off and on and still get the same message. when i switch it on, it makes a loud noise and then the bleep and same message again. please help. i have no manual.

    thanks

  • photoshock Mar 22, 2008

    I had printed on on woven photo paper last week. but today, i when i try to print on gloss or even on satin photo paper it doesn't work even on 4x6" or A4. The printer said paper jam, open back cover, remove paper. but there's no paper jam. when i try to use the ordinary paper and follow some tips from other people with the same prob., it works on ordinary paper but i can't still print on my photo paper.

  • Anonymous Jul 09, 2008

    Same problem. It's been weeks since I have been able to print. THERE IS NO PAPER JAM

  • Sc_niko_33 Jul 28, 2008

    unable to print 30

  • riyaqar Jul 29, 2008

    The same exact problem

  • Anonymous Aug 08, 2008

    my paper jamms somehow to the right...??? why

  • ferral Aug 12, 2008

    Hi I have an Epson Stylus Inkjet printer too. I don't know how to open it up to have a look at it but whenever I try to print from it it just says there is a paper jam even though there isn't. I've changed the cartridges and everything but no results

  • 1966diane Jan 30, 2009

    ive got a brother dcp-135c printer it saying paper jam and theres no paper in it its clear and its making noises wont let me print or anything can anyone help me please

  • 1966diane Jan 30, 2009

    i have same problem says paper jamed and no paper in it and making noises wont let me print can you help me please

  • shal gal Apr 01, 2009

    Yep same problem on my DCP - 130 ... paper jam remove back cover ...its only a couple years old. BROTHER SHOULD FIX IT FOR US>>> its not our fault clearly!

  • lilliankrn May 14, 2009

    printer states remove paper jam and there is no paper jam!

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Printer/Paper Jam  Brother  MFC - 41093dd.jpgWell I fixed it!!! Here's what I did. You see this picture of the cover opened? Where the arrow's pointing is the home position of the printer head. Under there I found a scrap piece of paper! Here's exactly what I did. When I got home I decided to plug it in to see if it would work, but it made the same noise and showed the same error message as before. I opened the cover as shown above. This resets it, and it says "close cover". I closed it, and AS it started to go through its routine I OPENED IT again, and I could see the printer head moving back and forth. At this point I used a flashlight to see where the home position of the Head was, and that's where I found the scrap of paper!
I unplugged it for safety and was able to remove the scrap with my fingers.
By your descriptions, referring to the other users, you just might have the same problem.

Posted on Aug 25, 2008

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  • step Dec 14, 2011

    dude, if you're going to COPY someone else's solution, at least CREDIT the other person that you are copying and don't pretend that it's your own.

  • nettie_hendr
    nettie_hendr Aug 29, 2012

    Thanks! I tried this and it worked!

  • rck2763 Dec 17, 2013

    Thank You, Thank You, Thank You,

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I opened the cover of my MFC-465CN and held the cover interlack switch closed. The print head moved and a saw a small scrap of paper under it which I removed with a hemostate.

Posted on Mar 28, 2008

  • ArtModern Jan 16, 2011

    Fantastic suggestion that worked! I first found a scrap of paper that had bundled up, sticky ink or toner and all. Thought that did the trick but I kept getting the paper jam message. Couldn't find more paper, even with a strong light. Then took your suggestion, not realizing that the printer head was the black box-like object stuck on the left, same side as the left, not the right. Guess it was stuck there due to the malfunction. Sure enough, I opened the top, both together, as you suggested and with the printer head almost in the middle was able to clearly see the bunched up piece of paper causing the jam. Removed

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Clean the encoder strip! it works!! BYAAAAA!

Posted on Dec 01, 2009

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Have you had any luck with your printer yet same thing as happened to mine if you have sorted it can you let me know please what you did to it thankyou yours 1966diane@live.co.uk

Posted on Jan 30, 2009

  • 1966diane Jan 30, 2009

    ive got a brother dcp-135c printer says paper jam and theres no paper in it its making noises and wont let me print or anything can any one help me please

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One of the main causes for paper jams is the presence of dirt, dust, or debris in your toner cartridge. The paper coming into the cartridge would get stuck. So clean your printer regularly. Remove the dust from the printer. Also find out whether any jams occurred in the sensor hole in the upper part of the rotating drum. Do not touch the roller while cleaning. If the oil in your body gets into the roller, the printing media cannot roll over it properly and you can't get rid of the printer problem.

Posted on Dec 03, 2010

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Similar problem, similar fix. I followed Loreto's basic procedure, except that I simply held the engage button down with a q-tip. I noticed that the print head was seating at the left side, not the right. There was a wad of paper blocking it from going far enough left to start its return. Tweezered it out, and voila! Thanks a bunch.

Posted on Sep 22, 2014

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Just figured this out on an MFC 885CW. Everytime the paper fed, I got that paper jam message. After trying the above sage advice to no avail, I looked the paper I had pulled out the back. The leading edge had a bend in the middle. I removed the back cover, and discovered a series of what can only be described as plastic springs. In reality they are plastic rectangles that are adhered to the cover, which seem to guide the paper from the tray into the rollers. One of these had a bend in it, enough it seems to stop the paper from feeding. Hence the jam. I straightened it out, and it works fine.

Posted on Jul 31, 2012

In my DCP 110 C the print head got dislodged from the rail (It was stuck above the rail, you can tell if you look at it closely), to put it back I had to slide it all the way away from the home position and push it down a little and then carefully pull it back so that it stays on the rail.

Posted on Jul 06, 2008

Open back cover then remove paper jam Brother DCP115C

Posted on Mar 11, 2008

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  • 26 Answers

What model is it? and is all the ink genuine?

Posted on Nov 03, 2007

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