Question about Canon I960 InkJet Photo Printer

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Canon i960 prints but no ink on page-new printhead (not clogged)

-goes thru all the actions of printing but doesn't put any ink on the page.
-full ink tanks.
-thought it was a clogged print head - tried to clean (using various methods listed in forums) - still not working
-tried with brand new print head - no ink coming through, even during cleaning cycles

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  • cminoway May 25, 2009

    thanks for the response - we're having the same problem with two different print heads, so I doubt they're both bad. We're thinking it might be a problem with the printer circuitry rather than the print head.

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Sounds like the print head is no good. This happens. Here's a link to a site that sells them reasonably.

Posted on May 25, 2009

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Canon MX882 won't print. I put in new ink cartridges, cleaned the print head, shut the printer off and turned it back on. Nothing worked. I'm about to throw it out and buy a new printer. Any suggestions...


Regarding your recent inquiry about the Canon MX882 poor print quality/lack of printing performance, it sounds like the semi-permanent PRINTHEAD* is either clogged (from dried ink), has an electrical connection issue or has reached END-OF-LIFE*. To help determine which is causing the error condition, please perform the following steps (if you have already performed a step, please continue to the next step in the order shown):


Canon Cartridge Troubleshooting: http://inkjet411.com/?page_id=1537
(Review all steps below prior to beginning - ensure nothing has been overlooked)

1. Go into the printer's maintenance/tools menu and print a print quality test (i.e. heading cleaning, nozzle test or similar) to help identify which color (of number of colors) is impacted.

NOTE: To help determine which color has run out, use the following suggestions in sequence until you are able to identify the empty color: 1) Generate a Print Quality Test Page from your printer control panel; a faded color band indicates empty. 2) To distinguish between a black and photo black cartridge, print a text document and/or a photo. Faded black in a text document indicates the black cartridge is empty; faded black in a photo indicates the photo black cartridge is empty. 3) To distinguish between cyan, yellow, and magenta click here: http://inkjet411.com/?page_id=146 A faded or missing color band indicates empty.

2. At the printer's control panel under the 'Maintenance' or 'Tools' menu, activate a 'CLEANING' or 'HEAD CLEANING' to prime the ink system. Then Run the Inkjet411 'Ink Recovery Test Print' from our Test Prints page to verify all colors are firing properly (all printers also provide some form of a Self Test page): http://inkjet411.com/?page_id=146

3. Check your user's manual to see if there are any procedures on cleaning the service station/capping station assembly (this is where the carriage/cartridges 'park' when not in use). A dirty service station can cause all kinds of improper color output problems (assuming the printhead is working correctly of course). NOTE: May not be applicable for your model depending on the printer design.

4. The Ink Absorber, if applicable depending on print model, may also be full which could also cause printing related issues (typically an error code will be displayed when the ink absorber is full)...here is a customer/yahoo response on this particular issue: http://answers.yahoo.com/question/index?qid=20130523085451AAE1TqW

5. Refer to our print quality support page to ensure other variables are not causing the issue such as printer driver settings or operating system device conflict, etc: http://inkjet411.com/?page_id=1432

6. If this does not remedy the problem, then one or more of the ink ports may be dry within the PRINTHEAD assembly (the ink cartridges physically connect to this electronic assembly). We suggest you either remove the printhead and perform a hot water flush for 2 minutes (in a sink) or using an eye-dropper, or similar, drip 5-10 milliliters (i.e. 1-2 teaspoons) of distilled water into the respective color ink port to help saturate the foam. http://inkjet411.com/?page_id=2804

7. Reinstall ink cartridges and retest.

8. If all ink cartridges are printing normally then the problem may the printer driver (i.e. file conversion issue); if one or more of the colors remain missing (...on internal test print) then we suggest you return to your retail refiller (i.e. Costco) and request to have the cyan/black (or more) ink cartridges weighed and checked. They should also ensure the smart chips are properly reset.

9. If the problem persists with full ink cartridges, then the PRINTHEAD* is likely clogged or electrically damaged - see below.

-Thank you

-----------------------------------------------------------------------------------------------
Inkjet411 Suggested PRINTHEAD Cleaning Procedures - ADVANCED RECOVERY RESOLUTIONS ONLY

1.Canon Printhead Warm-Water Flush Procedure: http://inkjet411.com/?page_id=2804

3rd party PRINTHEAD CLEANING solutions (for additional reference only):
http://www.youtube.com/watch?v=FL8QaFVwsEs (Canon)
http://www.youtube.com/watch?v=ZheZf-vdho8 (Canon Printhead removal / water flush)

2.If the problem persists, then you may have a damaged PRINTHEAD (worst case scenario), unrelated to the refilled cartridges. The printhead is a separate electronic assembly (which the cartridges are installed into) and is responsible for firing the ink drops onto the paper. Over time and based on usage this assembly will eventually fail (typically lasts ~4,000 to 5000 printed pages on avg). Refer to video on how the PRINTHEAD functions: http://inkjet411.com/?page_id=2054

A replacement PRINTHEAD can normally be purchased from Canon.com (genuine part) or from Alibaba.com (aftermarket part).

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PRINTHEAD TECHNICAL NOTES:
http://inkjet411.com/?page_id=2934

IIT (individual ink tank-based) printer models have an electronic PRINTHEAD within the base of the carriage assembly (responsible for pulling ink from the 4, 5 or 6 ink cartridges and then firing the ink droplets onto the paper) - these will eventually fail depending on print usage type and printer duty cycle (i.e. rated for approximately 10,000 printed pages over life, but the consumer average is typically closer ~4,000-5,000 thruput pages). The printhead is replaceable and can be ordered directly from the manufacturer or www.Amazon.com . For information on how the PRINTHEAD functions, please watch the following video: http://inkjet411.com/?page_id=2054

Typically the printhead should not reach it's end-of-life until after a minimum of 8 or more complete sets of cartridge changes. While some printheads may last 10,000+ pages others may only last 2000 pages, actual results will vary. The printhead will eventually fail in time due to an internal micro-electronics failure, due to the following leading factors: general customer print usage and printer care, printer duty cycle (i.e. # pages printed per month), printing frequency (i.e. time between each print job), print mode (i.e. draft vs. normal) and content printed (i.e. photos vs plain pages) and color mode (black and white only vs. color/greyscale printing).

Paper types used (i.e. plain paper, photo papers & matte/heavy bond papers) and paper edge curl (i.e. duration in printer and/or exposure to low relative humidity) can also quickly lead to premature printhead failures due to physical 'head strikes' of the paper edges making repeated contact with the printhead nozzle plate surfaces.
----

CAUTION: the use of compatible/clone cartridges (i.e. sold thru the internet from overseas) are known to be problematic and may cause printer errors and permanent PRINTHEAD damage. We do NOT suggest refilling these types of ink cartridges.....refilling of original/genuine ink cartridges is only suggested!

Canon BCI-3e Ink Refilling Services & Additional Cautions:http://www.youtube.com/watch?v=UvnrAsG2DIk
Canon BCI-6 Ink Refilling Services & Additional Cautions:http://www.youtube.com/watch?v=N1dQuuJQYuo
Canon PGI-5/CL-8 Ink Refilling Services & Additional Cautions:http://www.youtube.com/watch?v=4SSnu4XhWG0
Canon 220/221 Ink Refilling Services & Additional Cautions:http://www.youtube.com/watch?v=YvXiiKVNVf8
Canon 225/226 Ink Refilling Services & Additional Cautions:http://www.youtube.com/watch?v=t1QDEDRZapY
Canon 250/251 Ink Refilling Services & Additional Cautions:http://www.youtube.com/watch?v=JJHUtt8M6Vw
---

Please advise if the above suggestions do not help remedy the current issue. For any additional questions please contact us directly: Inkjet411help@gmail.com

If you ever need to purchase a new Canon ink cartridge(s) and are trying to cut costs, we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $20 (purchases available to USA residents only).

-Thank you







Feb 26, 2015 | Canon MX882 All-In-One InkJet Printer

3 Answers

I960 won't print despite new print head


Hello!!
Switch off the printer and disconect the USB cable for 30 seconds. deep clean on the black head to get it work properly.


Feb 08, 2008 | Canon I960 InkJet Photo Printer

1 Answer

All the pages I print are blank. There is sufficient ink the print preview shows the image but the actual print out is blank


Sounds like your print heads are clogged. This is quite common. Go into your printer's menu and find the maintenance menu and follow the steps to clean your print heads. Run the process everal times until the prints are 100%. Then run a printhead alignment. Regardless of whether your not your ink is full, if cleaning the heads several times does not solve the issue, put new ink cartridges in because you may have bad cartridges. If that doesn't work, you've got bigger issues, contact the manufacturer.

Apr 26, 2011 | Office Equipment & Supplies

1 Answer

I have a canon i960 printer. It won't print blue. All other colors work fine. I've replaced the ink, downloaded new drivers, run the clean print head utilities, both regular and deep cleaning. What do...


I would guess that the printhead is bad. Google cleaning printheads or get a new one. Sometimes , not always you can clean the printhead instead of replacing. (take out and clean by hand)

Apr 07, 2010 | Canon I960 InkJet Photo Printer

1 Answer

My Canon i960 is printing 4x6 prints with what looks like striping very faintly thru the picture. I have done all the maintience and the ink levels are good.


It's a sign that some of the print nozzles are plugged or burned out. A new printhead will give you the good print quality again. QY6-0043-000 around $70.00

Jan 15, 2010 | Canon I960 InkJet Photo Printer

3 Answers

My printer Canon MP760 does not print black.


Your black ink must be empty replace with a new one and print.

Sep 20, 2009 | Office Equipment & Supplies

2 Answers

New ink tanks for I960 - pics have a green cast...head check indicates magenta and photo magenta not printing. Have already tried cleaning and deep cleaning????


This printer model has a print head seperate from the carts. Over time, the print head can become clogged. Try removing the print head assembly from the printer and dipping just the printhead (the silver thing on the bottom) into a shallow dish of just boiled water several times. Dry off, reinstall print head and carts and try again. My need to do a few times. This will get rid of any congealed ink on the print head. Otherwise, new printer, as the replacement print head is more expensive than a new printer. Canon kind of made these disposable. Can also try to inject water through the cartridge port when the printhead is out of the printer ( the hole where the cartridge goes into) with hot water as well...

Aug 08, 2009 | Canon I960 InkJet Photo Printer

1 Answer

Canon i960 won't print black


You'll need a new printhead, once they plug that bad nothing gets them clean again. Make sure the tape is off the top of the cartridge as well

Aug 07, 2009 | Cannon Canon i960 Photo Printer

2 Answers

Canon i960 qill not put ink on paper


I called Canon. I also had green 1 flash and amber 1flash everytime I turned on the printer. That right there indicates an elecrical problem. The flashes mean it needs serviced and with it not printing now means it's not wirth fixing, out of warranty. Canon did offer a code for reduced price new or referbished print from them.

May 27, 2009 | Canon MultiPASS F60 All-In-One InkJet...

2 Answers

Canon i960 will not print in black ink


Yep same as above. Black prints very light gray after 5 years of good printing. Tried every test, replaced black cartridges with different brands. Just wondering if somehow you can clean the heads. I'm convinced the black head is almost totally clogged. Does anyone know how to remove the printer heas to do this?

Apr 01, 2008 | Canon I960 InkJet Photo Printer

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