Touchpad won't scroll on hp pavilion zv5000 running windows xp

Hi Natasha

ZV5000
To get the scroll function working again, do the following and follow these directions exactly.

1. Click Start >Control Panel
2. Double click Mouse Icon
3. Click on Gestures tab
4. Place a Checkmark against Use Vertical Scrolling function and Use Vertical Scrolling function.
5. Click Apply > OK
6. Click the Setting button to adjust the scroll speed.

If you have tried the above and you couldn't see the "Gestures" tab, do the following.

Download the ALPS Touchpad Driver from the HP website >here< (if the link doesn't work, go to the HP website, find the ZV5000 and look for the ALPS Touchpad driver) and save it on your desktop.

Now uninstall the old drivers using Device Manager
1. Right Click on "My computer" and select Properties
2. Click on Hardware tab > Device Manager button.
3. Click on the + sign next to Mice and pointing devices.
4. Right Click on the Alps Pointing Device and select uninstall.
5. Double Click your new driver file that was saved on your desktop, to install it.
5. Restart the ZV5000. Windows will detect the hardware and will load the new drivers for it.

Check to see if the scroll function works. If not, do the following

1. Click Start >Control Panel
2. Double click Mouse Icon
3. Click on Gestures tab
4. Place a Checkmark against Use Vertical Scrolling function and Use Vertical Scrolling function.
5. Click Apply > OK
6. Click the Setting button to adjust the scroll speed.

If you have followed exactly what I have said here, the scroll function will work fine. Let me know how you go!

Best wishes

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=385148