Question about NetGear WGR614 Wireless Router

3 Answers

Moden and Router aren't connecting to wireless laptop

My PC is connecting just fine, but my laptop is not. I recently received a new Arris Modem (TM502G) and have a NETGEAR Wireless Router (WGR614), and now I can't connect to my wireless internet. Help!!!

Posted by on

  • 14 more comments 
  • jeaniek572 May 25, 2009

    No. It says my "Wireless connection is now connected", but it won't display a web page.

    And, I've already hit the reset button on the modem.

  • jeaniek572 May 25, 2009

    McAfee

  • jeaniek572 May 25, 2009

    When I click on to see my Wireless Network Connection Status, it switches from "Connected" to "Aquiring network address"..is this a possible configuration issue?

  • jeaniek572 May 25, 2009

    Nope! No Wi Fi...

  • jeaniek572 May 25, 2009

    OK..it did show a completely different number ...

  • jeaniek572 May 25, 2009

    I have a wireless adaptor in the laptop...BTW, it worked just fine prior to me getting this new modem..

  • jeaniek572 May 25, 2009

    Ok, I've followed those 3 steps, where would I look for the IP address?

  • jeaniek572 May 25, 2009

    IP is 72.129.55.254

    Gateway is 72.129.48.1



    My laptop has an autoconfiguration IP address that is 169.254.32.89 and an IP Address of something crazy...fe80::21b:77ff:fe16:a4cc%7 and no Default gateway!! ??

  • jeaniek572 May 25, 2009

    Ok..I have the "blue" Internet cable coming out of the computer...that is connected to the Arris Modem. Then I have another "blue cord" connected to the "internet" jack on the Netgear Router. Where should the end of that cord be plugged into?? I have only 5 plugs on my Modem...1 where the actual cable screws into, the 2 prong plug, 1 ethernet jack and 2 phone jacks.

  • jeaniek572 May 25, 2009

    Nope! That didn't work either. In fact, I wasn't able to get the internet on either computer. The only way I get the internet at all is if the blue cable that is connected to my computer, is also connected to the modem. If I connect it into my NRTGEAR, I'm not connected at all. =(

  • jeaniek572 May 25, 2009

    Correct! The only way I get internet at all is if the cable is coming from the computer into the ISP modem.

  • jeaniek572 May 25, 2009

    A yellowy-green-ish color, but, again, no internet connection.

  • jeaniek572 May 25, 2009

    Could it be that I need a new router?

  • jeaniek572 May 25, 2009

    Our internet was acting up, so my roommate got a new modem..but I suspect it was most likely the router. How do I go about getting a new one?

  • Michael Rodriques May 11, 2010

    What anti-virus/firewall software are you running on the machine?

  • Michael Rodriques May 11, 2010

    Are you getting any kind of error messages?

×

Ad

3 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 111 Answers

It sounds like the router is working OK, so there's really no need to reset it. Here's some things to try, in order:

1 - Click Start, then run. In the box that appears type cmd and hit enter. This will open a DOS Prompt. At the prompt type ipconfig and hit enter. Your IP address should read 192.168.1.(some number). If it shows anything else, this indicated that you are not getting an IP address to the device.

2 - Click Start Control Panel. In control panel go to network. This will show you your available network interfaces. Reply here with the connections that you see in the box.

Posted on May 25, 2009

  • 8 more comments 
  • Michael Rodriques May 25, 2009

    OK. That means that the PC is not getting as far as the router. Do you have the machine plugged in, or do you have a wireless adapter in the laptop?

  • Michael Rodriques May 25, 2009

    Did the new modem come from your ISP? If so, did you reset the entire network when you got it? You do this by tuning off all network equipment, then restarting them in this order:

    1-Turn on your ISP's modem. Wait three minutes
    2 - Turn your netgear box back on and wait two minutes
    3 - Turn your PC back on and see if it gets an IP address.

    Comment here when you do that.



  • Michael Rodriques May 25, 2009

    Click Start Run type cmd and hit enter. type ipconfig in the dos box that comes up. You should have a listing in there for your wireless network. What does it say for IP address and gateway.

  • Michael Rodriques May 25, 2009

    OK. the ip address of 72.129.55.254 indicates that the machine giving you that IP address is plugged directly into your ISP's modem and not the router. Can you confirm this? If this is the case, here's what you need to do. Your ISP's modem should have an ethernet jack on the back of it. This looks like a phone jack but a little bigger. There should be a cable coming out of this and going into the WAN or internet port on your D-Link router. From the D-Link, there should be a cable connecting to the computer that is reporting the 72.129.55.254. Check that and let me know if it is connected as explained here.

  • Michael Rodriques May 25, 2009

    OK That's your problem your network is wired incorrectly. Here's what you need to do.

    1 - Take one cable and connect it from your ISP modem (ethernet port), to the internet port on the D-Link box. Now. Run another cable from one of the other hacks on the D-Link box to the back of your computer.

    2 - After you do this, turn off all netowk equipment (modem, router and both computers) then turn on the modem, wait two minutes, turn on the D-Link box wait 2 minuted and finally turn on both computers.

    After you do this, both systems should be able to connect to the internet.


  • Michael Rodriques May 25, 2009

    You had the cable coming out of the ISP modem to the internet port of the router, and then another going from one of the router ports to the computer and it didn't work?

  • Michael Rodriques May 25, 2009

    If you plug the ethernet cable from the computer into the router (not the internet port), do you get a light on both the router and the back of the computer, and if so, what color(s) are they?

  • Michael Rodriques May 25, 2009

    Yellow or green is OK on the computer. What about on the router? When you plug that in, do you get an lights that line up with the cable you plugged in? I would expect no internet while you try this. I'm trying to determine if the router is functioning correctly. As an aside, why did you get a new ISP modem?

  • Michael Rodriques May 25, 2009

    Thats' what I'm thinking. If you get anyting other than a green light when you plug in to the routers hub side (not the internet side), then your router is probably toast. Why did you get a new modem from the ISP?

  • Michael Rodriques May 25, 2009

    Staples or Office Depot is fine. I'd recommend this one. I would agree with you on the router being toast. A new router should plug right in and run OK. The come with software but DO NOT use it. Just cable from the modem to the internet side of the router, then the hub side of the router to the computer and you should be OK. Remember that you need to reset all of the equipment after replacing it so they see the new router. The order is Cable Modem, wait two minutes. Router, wait two minutes, then computer.

    Good luck, and you can email me at miker@otunet.com, or reply here if it doesn't work.


×

Ad
  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 58 Answers

I know i sounds stupid but the first thing you need to know is; does your computer have built in wi-fi. alot of the time built in wifi seriously craps itself...

if so, then you'll have to get yourself a usb wi fi adapter

ok... the second thing is do you have your security settings on right if not you need to type in your ip address into the adress bar on your internet browser ( the password and username should be; "admin" as your username and "password" as your password if they aren't then you'll need to contact your service provider for info.) once you've gotten ther you need to go to "Wireless Settings" and choose "WPA-PSK(Wi-Fi Protected Access Pre-Shared Key)"...



if that doesn't work please feel free to pm me for help... =]

Posted on May 25, 2009

Ad
  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 66 Answers

I would just try holding the reset button in for 10 seconds on the router. it would be the easiest and first step towards solving the problem.

Posted on May 25, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

We recently got an Arris TM722 modem and a netgear wireless-N 150 router WNR 1000 after getting a new ISP. My problem is that every time I turn on my xbox to connect to xbox live, my xbox doesn't connect...


Recheck your settings on the xbox.

If using wifi on the xbox, you'll have to setup a new connection to the new router.

If the xbox is wired via cable to the router, you may need to add a router password or other settings .

Jun 21, 2017 | Computers & Internet

1 Answer

I have my main computer set yp with arris router


  • You can use both Ethernet and USB interface to connect two PCs simultaneously with one cable modem.

  • If you plan to go wireless (and maybe connect more computers), you have to purchase a router to split/share the internet connection coming from the modem.

Apr 07, 2010 | Arris Touchstone 450a (CM450) Modem

2 Answers

Can't install linksys wrt54g2 router with arris tm602g modem


I've tried network magic and everything thing else and I still can't get it to work.

Sep 28, 2009 | Linksys Wireless-G WRT54GS Router...

1 Answer

Link light blinking


On these cable modems the link light is supposed to blink when you are connected to a router/pc. If you are hooking up a wireless router new you need to power cycle/reset your cable modem before you hook up the wireless router so that way it can refresh its ip address.

Mar 21, 2009 | Arris Touchstone 450a (CM450) Modem

1 Answer

I have aa Arris modem connected to a lyksys router. My laptop connects via the router. It was working fine until yesterday. Since then the signal is very low on the laptop connection and keeps throwing me...


Try to power cycle your modem and the router for 2 minutes and If your Arris modem has a battery back up on it you must remove it in order to refresh the settings on it.
Keep in mind that after the cycle period you must turn On first the modem and make sure all lights of it are completely stable before powering up the router.

Mar 06, 2009 | Linksys Wireless-G WRT54G Router

1 Answer

Wi-Fi isn't working


This could be a duplex issue. When you log into the belkin does is assign you an IP address? Have you used a ballpoint pen to reset the EMTA since you have connected the router?

Mar 01, 2009 | Arris Touchstone 450a (CM450) Modem

1 Answer

Installing wireless connecton with an Arris modem


Hi,

what type of modem are you using? You should be using a router which is capable of wireless connectivity....

Keep me posted

Cheers

Jun 21, 2008 | Computers & Internet

Not finding what you are looking for?
NetGear WGR614 Wireless Router Logo

627 people viewed this question

Ask a Question

Usually answered in minutes!

Top NetGear Computers & Internet Experts

Prashant M
Prashant M

Level 3 Expert

2260 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18402 Answers

Are you a NetGear Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...