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Pull front cover off, pull the white plastic deflector off which covers the cube plate, pull the gray plastic ice deflector which sits in the water sump tray. now reach back and down where ice falls through into bin on each side and pull them straight out to the side. You can locate them buy following the wire from the controller to the bin eyes.
The bin full sensors are located behind the water sump tray. Pull the front cover off remove the white plastic guard. Remove the ice deflector grate that is in the water sump tray. Now look where the ice falls down into the bin to the right and left side there is where the bin sensors are you have to pull them sideways you can also open the control panel and look where the bin sensor wire runs and follow it. pull the bin sensors and clean the eyes or replace them.
Remove the ice bin and move the metal bar that sticks out the back of it up and down. It should move easily and spring back. If ok look at the white plastic square piece below auger where the metal bar inserts into when bin is in place. You should be able to lift that up and down easily. If its stuck it probably needs replacing. If thats ok then press the freezer door switch in while pressing the dispenser paddle for cube ice. The white plastic part should move up the down when paddle is released. If no movement the solenoid is bad for it or its not getting voltage.
I fixed the problem by taking out the bin and freeing up the little white spring loaded bar on the back wall that regulates the ice selection. It was frozen or jammed or something, I had to wiggle it to get it to move freely up and down. Then I put the bin back in with the rod correctly positioned over the bar and....voila...it worked.
Remove the ice bin. Look at the back wall, behind where the bin was. You should see a rectangular hole, about 1.5 x 1 inches near the bottom of where the ice bin was. There should be a white plastic part inside the hole. This plastic part should be able to be lifted up with your finger, and drop down again when you release it. If is does not move, it may be frozen, or the electrical solenoid connected to it may have melted. If the part moves freely, just replace the ice bucket and try to dispense cubes again. (the metal arm sticking out the back of the ice bucket might have gotten on the wrong side of the white plastic part in back)
If you have a whirlpool icemaker inside of your freezer (I've read on other posts that whirlpool ice makers are installed in various makes and models), there is a white cover over the ice maker (it's square). Remove the square cover with your hands or stick a flat head screwdriver in the side until you can pull it off.
Once the white square cover is removed, you should see a white wheel with gear teeth. In the middle of the white wheel is a plastic snap that should be holding it in. I noticed that one of the little plastic snaps was broken...which caused my "no ice" problem. A simple test is to push the white wheel toward the icemaker. If the wheel starts turning, you have found the problem.
Because the little plastic snap tab was broken off, I was able to pull the white wheel out completely.
You see, behind the white wheel are metal contacts that need pressure for the ice maker to work. Without the center plastic snaps holding it it, the pressure is gone...and so is the metal to metal contact.
I previously called Whirlpool, searched all of the web...to no avail. Every other solution was "check for ice blocking the water tube" or "replace your water filter". That's all balony. If your regular water dispenser is working, you don't have an ice problem. And if your water dispenser is working, you don't have to change your filter either.
If you realize that the little white wheel is the culprit, just google "whirlpool module" and you will see it for sale. I found one on ebay for under thirty buckaroos with free shipping.
on the bottom of the bin there is a metal rod, this goes into the back wall where the solenoid is. find the square hole it goes into, pull down the white plastic piece with your index finger. you should here a clunk. now put the bin back and check to see if ok. if not you may need to replace the solenoid assy.
ON MOST ICE MAKERS, THERE IS A LARGE WHITE GEAR ON THE FRONT OF THE ICE MAKER BEHIND THE COVER.
THIS GEAR HAS CIRCUIT TRACES ON IT THAT WILL BURN THE PLASTIC FROM ARCING FUSING THE WATER FILL CIRCUIT TO ANOTHER ONE CLOSE TO IT. THIS WILL CAUSE THE FILL TIME TO TRIPLE FROM THE 7 SECONDS TO ABOUT 20 SECONDS. THIS WILL OVER FILL THE ICE MAKER AND POUR DOWN INTO THE ICE BIN. THE ONLY SOLUTION IS TO REPLACE THE CONTROL MODULE OR THE ENTIRE ICE MAKER.
I also had the ice tray stuck in the dump position. I unplugged it waited 5 minutes and pluged it back in. And the Ice tray moved back into the correct fill position, and the arm did drop down, But now it has not filled with any water. So now what should I try?