Question about Whirlpool GS5SHGXKQ 25.3 Cu. Ft. Gold Side By Side Refrigerator, White (GS 5SHGXKQ, GS-5SHGXKQ)

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Water dispenser no longer dispenses water. Ice maker still works

The water dispenser no longer dispenses water.

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  • Master
  • 272 Answers

Has it stopped completely or just slowed to a trickle. If a trickle you need to replace the filter. If stopped either the feed line to the fridge has been pinched/shut off or the internal line has frozen, or the valve is no longer functional.

Posted on May 25, 2009

  • john70629 Jun 15, 2011

    I have replaced the external filter that i installed a couple years ago but still not worlking. What or where is the valve located and can I replace this.

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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SOURCE: GE GSH22SGRE - water dispenser not working but ice cube maker working fine

I just used the hair dryer and it worked the water is flowing again out of the dispenser

Posted on Dec 19, 2008

  • 1 Answer

SOURCE: water dispenser not working but ice maker does

The water line freezes inside the freezer door. There is now an add-on water line heater you can install to thaw the line.

Posted on May 22, 2009

Sea Breeze
  • 4654 Answers

SOURCE: whirlpool refrigerator ice dispenser no longer workds

Ok, I show parts that are available for that model, sounds like the control board is defective for your dispenser, or possibly the Ice maker control board. It also could be a break in the wiring or the control itself. Below is a break down for those parts, wiring and the control behind the push to dispense ice or water. Hope it is not that control because some places don't provide that part. Now if it's a connection problem that we can find, I will do mu best to help you solve this.Could you insure the model number is correct as this is very important? appliancepartsse@yahoo.com

Posted on Jun 05, 2009

  • 1 Answer

SOURCE: Our water dispenser no longer gives us water, but

You were probably away for the holidays and turned the heat down to low, and you now have a little ice in the water lines. Simply use a hairdryer on the front and the back (inside door) of the water dispenser for exactly 20 minutes. Then try your water

Posted on Jan 05, 2010

aasc
  • 1606 Answers

SOURCE: The water dispenser stopped dispensing.

At the bottom of the freezer door ( remove the kick plate ) , there will be a water line . Follow this line , about 6 " to a connector . Push in on the white ring and pull out the line , at the same time . Activate the water dispensor pad and see if water flows from the line under the refrig . If it does , then the line in the door is frozen . Either raise the freezer temp for several days , so the line in the door will thaw , turn on the dispensor light for several hours , or , I have heard using an air tank will blow the ice out of the line in the door . If no water comes from the line under the refrig , while activating the pad , then replace the water valve , behind the refrig , the piece the wall water line connects to on the refrig .
If the water line in the door is frozen , GE has a dispensor heater which comes with instructions to install . Pt # WR49X10173 .

Posted on May 22, 2010

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In door ice dispenser does not work but the water dispenser does.


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Ice Maker Slow Making Ice and Water Dispenser No Longer Dispenses


Try replacing the filters, they might be slowing the water flow.

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Check the following:
 Is the freezer door closed completely?
 Is the ice storage bin installed correctly?
 Is there ice in the storage bin?
 Has the ice frozen in the storage bin?
 Is ice stuck in the delivery chute?
 Has the wrong ice been added to the storage bin? Use only
cubes produced by the current ice maker.
 Has the ice melted around the auger (metal spiral) in the
ice bucket?
Dump the ice cubes and clean the ice storage
bin.
 Is the ice dispenser stalling while dispensing “crushed”
ice?
Change the ice button from “crushed” to “cubed.” If
cubed ice dispenses correctly, depress the button for
“crushed” ice and begin dispensing again.
 Has the dispenser arm been held in too long? Ice will stop
dispensing when the arm is held in too long. Wait 3 minutes
for dispenser motor to reset before using again.

The ON/OFF switch is located on the top right side of the freezer
compartment.
To turn the ice maker on, slide the control to the ON (left) position.
To manually turn the ice maker off, slide the control to the OFF
(right) position.
NOTE: Your ice maker has an automatic shutoff. The ice maker
sensors will automatically stop ice production, but the control will
remain in the ON (left) position

REMEMBER:
 Allow 24 hours to produce the first batch of ice. Discard the
first three batches of ice produced.
 The quality of your ice will be only as good as the quality of the
water supplied to your ice maker. Avoid connecting the ice
maker to a softened water supply. Water softener chemicals
(such as salt) can damage parts of the ice maker and lead to
poor quality ice. If a softened water supply cannot be avoided,
make sure the water softener is operating properly and is well
maintained

The Dispenser Lock (on some models)
Your dispenser can be turned off for easy cleaning or to prevent
unintentional dispensing by small children and pets.
NOTE: The lock feature does not shut off power to the product, to
the ice maker, or to the dispenser light. It simply deactivates the
dispenser levers. The ice and water dispensers will not work.
Style 1: Press the LOCK BUTTON to lock the dispenser. Press the
UNLOCK button to unlock the dispenser.
Style 2: Press and hold the LOCK OUT button to lock the
dispenser. Press and hold the LOCK OUT button a second time to
unlock the dispenser.

http://www.ajmadison.com/ajmadison/itemdocs/2261717.pdf

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Look up through the ice despencer on the front door of the freezer. Is the flapper door open? If so it needs to be fixed. If its not then try leaving the freezer door open for 3+ hours to defrost the frozen line in the door. If that doesnt work, the water valve must be changed.(located behind fridge, take off back cord board panel at bottom, the valve is blue)... GOODLUCK!

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Sounds like the water solinoid valves are wired wrong.One activates The water dispenser.The other the ice maker.That, why every so often the water shoots out on the floor.The ice maker is telling the valve to open.

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