Question about Tomtom ONE 3rd Edition GPS

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Red screen that says problem with this map Cannot use this map on this device

I purchased the tom tom one . and was downloading the updated map . It told me it was successfully up loaded. Now i am getting a red screen telling me that there is a problem with the map. You cannot use this map on this devise: Usa_and_Canada. I talked with tech support on Friday and they gave me an incident # 090523-003530. Can you help ?

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You need to wait until the incident number comes up with a solution i would hate to tell you something that they already know its possiable it needs to be unlocked i am wondering if you downloaded this off the internet and not paid for the map and got yourself into some trouble with a virus!

Posted on May 25, 2009

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Posted on Jan 02, 2017

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1 Answer

I PURCHASED A 335TM XL TOMTOM GPS AND AFTER FOLLOWING INSTRUCTIONS ON THE VOUCHER, MY TOMTOM SCREEN, DISPLAYS " NO MAPS FOUND.


You have to first load maps on the gps before you can use it. You go to tom tom website, then you update your tom tom with maps, then register your device. After doing that, I assure you will be able to use the gps.

Dec 26, 2010 | GPS

Tip

HOW TO UPDATE YOUR TOM -TOM


To update your Tom Tom this is what you need to do:

1) From the device's DVD install the Home software of tom tom to your notebook or PC.

2) Now with the help of your USB plug in the device into your notebook.

3) Now click on Preferences and then check for updates.

4) If you get a message stating that New maps are available then click on the download button to
synchronize it for your free update.

5) After doing this if you get a message on the screen stating that "you have latest maps" that means its done.

Get going on the road with the latest maps always....... Good Luck!!

on Apr 09, 2010 | GPS

1 Answer

Tom Tom only has Guam map since update


That is really strange!
I can only suggest that you verify what MAPs are physically on your TomTom device by connecting it to a PC/LAPTOP and use Windows Explorer to look at your GPS drive folders: should see a folder for each 'country' (like GUAM).
The normal way to check which maps are registred and loaded on your device is to use TomTom Home -> Update maps function: it will show you the status or whereabout of any Maps that you have loaded or backup and which one can be purchased.
Hope it helps: let me know how you go.
ps.i f you wisely backup your device on a regular basis (via TomTom Home or direct copy to your PC/LAPTOP), you could always RESTORE FROM BACKUP and start again.

Jan 07, 2010 | Tomtom ONE v3 Car GPS Receiver

1 Answer

Update map from pc ? (free?)


Use Tom Tom Home.

You'll only get free updates for a certain period after purchase. Beyond that time, you'll need to buy them.

Download Tom Tom Home here:

http://www.tomtom.com/services/service.php?id=16&tab=87

Oct 19, 2009 | Tomtom GO 300 GPS Receiver

2 Answers

Up date maps


To update maps you should run Tom Tom home on your computer and then connect the GPS

It will then ask you if you want to connect to the computer and you would tell your GPS yes.

Tom Tom home will once it finds your GPS then proceed to do any minor updates.

If your map is out of date it will offer you the option of purchasing a newer version.

don't be tempted to look for free / pirate maps !
These can cause problems in starting up your GPS (believe me)

Tom Tom map prices are not too bad and compared to many GPS are quite easy to install using Tom Tom home.

If you don't have Tom Tom home the latest version can be found here.

Sep 02, 2009 | Tomtom One XL GPS Receiver

2 Answers

When I switch on my TomTom, SD card has a red cross?


This problem is due to the memory card not containing the TomTom application or map. To update the application onto the memory card, Connect the device to your computer. Open the TomTom Home application. Click on 'Update My Device'. This should then install the application onto the SD card. Alternativly, you could perform all the steps above without the SD card in the device, this will install the application onto the internal memory. Note: you may also need to install your maps, voices, etc after you update.

Jun 13, 2009 | Tomtom One XL GPS Receiver

1 Answer

Help, this is very frustrating! All I want to do is update my tomtom One XL with the latest maps. my computer has had a virus, and I just got it out of the shop.


Make sure you have Tom Tom Home:

http://www.tomtom.com/services/service.php?id=16&tab=87

Download and install. Use Tom Tom Home to find free maps and additional maps you can purchase.
Peter


Jan 29, 2009 | Tomtom One XL GPS Receiver

2 Answers

Tom Tom 720 won't back up and falters during operations


You have to make a manual back up of the device. Make a new folder on your desk top. Connect your device to your PC and turn it on. Go to my computer and look for tom tom storage device and open it. You will see all the folders that is in your tom tom. Copy and paste just the yellow ones into the new folder. When you have done this you can know reformat your device. Do this by right clicking on the tom tom logo (in my computer). Click fat 32 (full format). This will wipe everything off. Disconnect your device, you will see a red cross on the screen. reset the device with a paper clip (hold in for 30 sec) You will still see the red cross. connect back up to PC and install the latest application of to tom home on to the device. From here you can go to add maps ect, and put your maps back on the device. Tom tom home will give you all the updates your device will be missing. You will only need the maps so don't worry if you can not copy all folders (for whatever reason) you can get everything you need as well as free updates for free via tom tom home. Its only the maps you have to pay for.

Nov 23, 2008 | Tomtom GO 720 GPS Receiver

9 Answers

No maps found on tom tom one new edition


this problem just happened to me. i'd just bought my new tomtom one and tested it on the journey home. all was well and i was really impressed. that was until I got it home and went to update it to get the latest maps for my area. I installed all the software as instructed by the on screen prompts and downloaded the latest updates. i then went to turn the device on, and was greeted by a message stating ''no maps found!''

after almost two hours of complete frustration, i then tried probably the easiest solution anyone could think of:

First of all, connect the device to your computer and close down tom tom home. (making sure it isn't even open in the system tray).

Now, open my computer and find the device. it will be labelled as a storage device (mine was drive G). Open it up and find where the maps are saved to. Something like, UK and Ireland, or something similar relating the place you live. Once located, delete them manually.

Now, reopen tomtom home and go to tools. Click ''use latest map guarantee''. It will then download the maps again and install them onto the device.

Next disconnect using the option 'disconnect device'' from the device menu.

Finally turn on your tom tom if it doesn't automatically, and you should be back in business. This worked for me, after trying numerous way more complicated solutions I found in various forums.

Hope it works for you too!
xx

Nov 24, 2007 | Tomtom ONE GPS Receiver

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